Review by Prism 
Posted: 162 days ago
member for 202 days, 27 visits, last login: 97 days ago
 Sugar Land,Fort Bend,TX
 Contract price not specified.
 "Good reliable DSL when properly configuered"
 "They don't properly configuere at the onset"
 "The ISP needs a better protocal for deploying stable DSL"
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(ratings match consensus)
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Having owned or worked with about 6 DSL lines that were first owned by Alltel and then Windstream, service was reliable and steedy under Alltel, but then came Windstream. They sold me faster lines than my stats could handle, as a result I had intermitent disconects. I had made a few calls to tech support, but mostly with issues such as static on the line. The local techs were always very prompt and very good with the wiring issues, I just didn't report the right problems.
Working with DSL reports I've improved the service, with the local techs very helpful. Windstream needs a protocal of verifying correct line stats after installation and periodicly thereafter, and they need to inform customers of what sort of things suggest DSL problems that they should report.
Other then over selling speed by sales, the billing, repair and installer staff of Windstream are very good and pleasant to deal with. They will make sensible adjustments when you have issues.
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