Review by tennmo 
UPDATED: 67 days ago
member for 67 days, 2 visits, last login: 63 days ago
 Mount Ida,Montgomery,AR
 $30 per month
 "local technician is great"
 "no real communication intra-company about service problems"
 "I have no other choice for service, rural area 19k from dslam"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have had issues with dsl for a long time. The company has just done an upgrade on the
dslam going from AT&T stinger to Adtran. I got a call trying to sell me 3meg service. I told
the young lady I was too far from the company equipment. She said well they have
just upgraded and this new service was available to me. Hey, I didn't know if they had
made real updates to their technology or not. So I bit. The service worked great for about
a week. Then I started losing connection plus slow to no through-put. I had called support
and I know it is hard to know what is going on in every situation. Some CSRs better than
others. They sent out a tech and he lowered my line speed from 3mb to 1.5. Worked for
about a day. But my bill didn't go down. Now I am back to trying to get my service back
to something I can live with, I came across dslreports and thought I might see what others
are experiencing. Doesn't look good for the home team. However I am willing to do what
I can to get better service. Don't have anything against Windstream, just want what they
say they can provide and the service for the money. Wish me Luck, I don.t want to go
back to dialup.
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