| Review by foxsnipr |
member for 4.7 years, 230 visits, last login: 6 days ago
updated 104 days ago
- $34 per month
- about 30 days
- "Lost all hope"
- "Lots of talk and empty promises, connections drop, usually provide 1/2 speed promised"
- "If there was another provider I would have switched a long time ago"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've had service for several years now, everytime they upgrade they promise more DL speed, never UL speed. I signed up for 6mb DL and still am waiting and using 1.5mb. They keep promising but they still haven't made good on anything. They provide a router a Speedstream 4200, no one installs it, they mail it to you with instructions (thankfully I know how to plug it in). Tech support is sketchy, best to call late nights and get someone who knows what is going on, but is not able to do anything about it. day time all you get is promises and the usual 'it's not their fault'. Tonight I was at dial up speeds and tech support wasn't able to do anything. Getting a tech to come out is impossible, I've requested one and they find some excuse around it. Maybe they don't have anyone that actually works in the field on their stuff.
DL & UL 12 hours later have gone from good back to worse, in between dial up and 1mb. It appears that at certain times of the day is when these problems arise. You don't suppose Windstream needs upgrades or something?
See added comments
10-28-2009 The forum Tech Support is awesome! They were able to get things up and running, no problems. Thanks guys!
11-2011 Back to SSDD...called and asked about 12mb package for $5 and was told that my area it would cost $15/month more! Getting 1/3 DL speeds at best most of the time. Tech Support not being too responsive or committal. If I had any other options would change in a heartbeat.
01-2013 Same thing again....now 12 mb down is .70....if they can't keep up with cutomeers then offer them a refund