Review by foxsnipr 
UPDATED: 35 days ago
member for 1.2 years, 46 visits, last login: 2 days ago
 Waco,York,NE
 $34 per month
 about 30 days
 "Tech support on these forums"
 "Lots of talk and empty promises, connections drop, usually provide 1/2 speed promised"
 "If there was another provider I would have switched a long time ago"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've had service for several years now, everytime they upgrade they promise more DL speed, never UL speed. I signed up for 6mb DL and still am waiting and using 1.5mb. They keep promising but they still haven't made good on anything. They provide a router a Speedstream 4200, no one installs it, they mail it to you with instructions (thankfully I know how to plug it in). Tech support is sketchy, best to call late nights and get someone who knows what is going on, but is not able to do anything about it. day time all you get is promises and the usual 'it's not their fault'. Tonight I was at dial up speeds and tech support wasn't able to do anything. Getting a tech to come out is impossible, I've requested one and they find some excuse around it. Maybe they don't have anyone that actually works in the field on their stuff.
DL & UL 12 hours later have gone from good back to worse, in between dial up and 1mb. It appears that at certain times of the day is when these problems arise. You don't suppose Windstream needs upgrades or something?
See added comments
10-28-2009 The forum Tech Support is awesome! They were able to get things up and running, no problems. Thanks guys!
Followup comments:  rlaw34776
join:2005-01-17
Redwater, TX
| You do not get what you pay for I have has valor/Windstream for years now and if there was any other dsl provider in my area I would switch in a minute.
When it works it is slow. I have called the dsl hot line / tech support countless times and get the same ole song and dance. | |
| foxsnipr
join:2008-08-17
 ·Windstream
| Windstream Tech's on forums Windstream Tech contacted me, worked on it the same day and got me up to close speeds advertised. Upload is something that needs to be increased, but I am not holding my breath there. The tech guys on the forums really take action, which is far more than I can say for the tech help desk ppl. Hopefully, the speeds stay up there and it is not a fluke (yeah I'm a pessimist, but I do have a small amount of optimism in me ) | |
| 
Windstream
join:2009-03-31
Twinsburg, OH
1 edit | We are here to help! If you are experiencing any continuing issues please let us know. We definitely want your experience to be a positive one!
You can email or PM us and we would be happy to help.
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We're here to help! wci.broadbandhelp@windstream.com | |
| foxsnipr
join:2008-08-17
·Windstream
|  Update
Speeds are consistent 6mb DL 768 UL - advertised
hitting Chicago with a ping usually around 35ms, +/- 3ms
Outstanding work guys! | |
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