Review by Bodybagger
- Location: Saint Matthews,Calhoun,SC
- Cost: $45 per month
Overall "St. Matthews, SC Service Horrid!"
|Pre Sales information:|
Value for money:
(ratings below consensus)
Service sucks. The worst ISP on Earth. Been given repair dates forever when none have been met. Last repair date we got now is the 31st of this year. 600ms+ ping every single night for over months. Connection randomly drops out completely. $10 credit on my account but they cannot provide any more than that? T1 tech support is like talking to a brick wall.. and when they do talk back, they are complete assholes and rush you off the phone. Called in yesterday and spoke to a t1 manager and he refused to help and refused to transfer us to someone else that would help because he didn't want to waste another person's time to hear our issues. I've had better service when I was on 56k.
Service still goes out at random times. We have had better service over the past few months than we have had in a long time, but regardless where we live the issues are still present. There is no fix unless everything in this area is brought up to date as far as equipment and lines. We also have a shredded phone box that serves our road that has been this way since summer of last year. Cost keeps going up for the service and the quality/speeds stay down the drain. I still wouldn't recommend Windstream to anyone... ever. Maybe one day we will get some competition out here and put this company out of business. Or atleast make them fix their horrible service.
I would greatly recommend another DSL provider over this company. We've had so many problems from outages, random drops, latency issues, packet loss, and overall slow speeds. We live just in range to only be able to receive the 1.5Mbps package and alot of the time it isn't even that. So many phone calls to Windstream about speed issues and they want to sell us the 3Mbps package because it is "available" in our area and we "can" run it stable. Once they hook us up to the 3Mbps, drops are seen about every minute. Simply put, LIES!
Anyway, someone lives here that works from home and they have lost wages and time due to the internet service. Windstream cannot do anything about that... but they USE to until it was costing them too much money due to the amount of complaints they were receiving.
If Windstream doesn't have the monopoly in your area like they do here, I would greatly recommend choosing a different service. Windstream is applying for a good amount of money to "upgrade and improve" their equipment, but alot of rural areas will probably never see it. We have some of the worst and oldest equipment in our area and that is the reason we are having so many issues... and Windstream isn't going to spend the money to update old "junk" this far out from town. Words straight from a Windstream tech...
-An issue has been going on with this terrible company for at least 4 months. Since early December our internet service has been slower than dial-up usually at or around peak times (7est-11:30est). We've been lied to over and over on when the issue will be resolved. Nothing has been done to correct our problems no matter how many times we call and complain. We've contacted the BBB on them and still haven't received the service we pay for every month. We pay $45 a month for 1.5Mb speed because we cannot get anything faster. We have no other providers in our area. I've seen where other places pay $45 a month for 20Mb down 2Mb up. If we had another choice this company would never get another penny from us. I would recommend to anyone that has other options other than Windstream to really consider who they want to provide their internet services. And yes Windstream may be $5 cheaper in areas that have cable or AT&T, etc. but you are much, much better off than ever dealing with this terrible ISP. It would save you alot of hassle in the long run.-
member for 3.7 years, 951 visits, last login: a few hours ago
updated 1 year ago