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Windstream page on DSLReports
Six Month Rating

bullet 722 reviews (186 good) (363 bad)
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Review by bmetelsky See Profile

  • Location: Elyria,Lorain,OH
  • Cost: $81 per month
  • Install: about 7 days
Good "Installed when promised. Reliable service after 1 service call."
Bad "Lots of taxes and surcharges make the price higher than initially thought."
Overall "Good service for a phone/dsl bundle."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well above consensus)

My Other Reviews

·Dish Network
I ordered this service shortly before moving into our new home. Only thing about the ordering process I didn't like was that I couldn't get a quicker installation - my fault for waiting too long to call. The installation was quick and painless and when promised. I ordered the 12MBPS DSL service and unlimited phone service with basic voicemail. We had some initial problems after the installation with the DSL. The speed was not consistent with what I ordered. I contacted Windstream via the forum here and got a quick response from them. They scheduled a service call that was convenient for my schedule and replaced my modem/router combination (Sagem FAST 1704) with a different one that did the trick (2 wire 2701HG). My DSL speed is now consistently at 12MBPS. I use the service for web browsing and Netflix streaming via XBox with no problems. **UPDATE - 3/24/12: Still with Windstream and still running strong!

member for 9.4 years, 3621 visits, last login: a few hours ago
updated 3 years ago