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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 677 reviews (185 good) (329 bad)
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Review by Maar See Profile

  • Location: Story,Montgomery,AR
  • Business customer Business customer
  • Cost: $50 per month
Good "Got DSL in 2006 worked fine for 4 years till it was oversubscribed in 2010"
Bad "Remote has been oversubscribed for a year now with no plans to fix until"
Overall "I would not recommend Windstream to anyone."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I have had Windstream DSL since October of 2006. Had pretty much trouble free service for 4 years until they oversold the remote in 2010. Was told in December 2010 that they were planning to construct new fiber feeds to the remote to alleviate the congestion. They told me it would take until Sept. 9th of 2011 to complete. So I waited all summer and followed up with them on a couple of occasions and was assured each time that the repair was on schedule.

My last update from them was on August 3rd when I spoke to the woman in their complaint department that had contacted me in regards to my FCC complaint. She told me that she had followed up with engineering the end of July and everything was going as planned. Then on August 29th I am told that absolutely NOTHING had been done all summer and it will be sometime next year before any repairs are scheduled.

Windstream flat out lied for 10 months regarding fixing this remote. They still have no plans to fix the remote, yet are continuing to sell more DSL accounts off of it. Seems fraudulent to continue to sell new DSL accounts on a remote that Windstream has acknowledged to be oversubscribed for over 10 months. I would not recommend anyone to this company after my experience during the last year.

See this link for full history of how bad Windstream is. »DSL Speed Issues

member for 4.4 years, 1032 visits, last login: 1 days ago
updated 23 days ago

Comments:
Maar

join:2009-04-09
Story, AR

Update:

Windstream is now giving me a $10.00 a month discount for the next 12 months. Still no plans to fix the over subscription issue.
Maar

join:2009-04-09
Story, AR

Re: Update:

Over 400 days of broken DSL with no fix even scheduled.

Cekkent

@iowatelecom.net

Re: Update:

This isn't that surprising. We signed up with Windstream a few months ago, and they repeatedly lied to my wife on various things.

Nunyabiz

@windstream.net

rotten service

I've been all over, and windstream (shitstream) has THE worse service and products ever. If you (wish I had) have a choice DON'T USE IT!!!
micco

join:2012-05-17
Helen, GA

Re: rotten service

I have taken to calling them SuckWind....
jin

join:2012-01-15
Hazard, KY

windstream, horrible service

Agreed, don't choose windstream.
jazzie13

join:2012-05-25
Monroe, GA

Re: windstream, horrible service

Buyer beware! I live in the middle of a city and windstream was the best bundle by far than the other one available for my area. I read a post by a windstream tech which stated if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL after it. They don't do anything even in a city unless you constantly complain and well that didn't work either just thought they were. Well I would like that tech to have to use the windstream service I have had for the last 5 months. He wouldn't be LOL at anything. I plan to try one more time to get this resolved. I have over 6 times had tech out to my house, a couple dozen calls to the online tech robots who just say please restart your modem, the next level of tech which is someone you think cares but still doesn't fix it. Then I even called corporate who said they would get a specialist out to my house. HAHAHA! Yep, he didn't fix it either. Said he installed a new something at windstream. Nope! I called and was at the tech robot start all over because they said there was no record of my call or special tech support. I have recorded my DSL speeds at less than half 99% of the time and then even lower the other 1%. If nothing is fixed this time I will ask for all monies paid for installation and service. That's what we do when we are not happy. No more posting on this board it doesn't do a thing!

NOT Happy

@windstream.net

winstream sucks

paying for 6Mbs get 2.6Mbs call after call after call and i get a different story everytime. still not fixed. To top that off they will not send me monthly bills but after 2 months they manage to find my address to send a late notice. Why cant they just bill me monthly. This company sucks.

Gramps

@windstream.net

Sales Rip-Off

From the beginning, I had a 1.5mb DSL connection on a dedicated line. Then for the last few months Windstream's Sales group had been bugging me to increase my speed, through a "Special Offer" they would double my speed for $5 less per month (Current monthly bill would drop from $61 per month down to $56), so my response was OK, let's do it! ... I received my new bill today, and it was $93.00. And after an hour or so on the phone to Customer Service, they have agreed to put everything back the way it was, and reinstate my $61 monthly rate .. but I will still have to pay the $93! ... If next months bill is not back to where it should be, I will be saying goodbye to Windstream in favor of my local cable company!
kirinian

join:2012-06-03
Moultrie, GA

Re: Sales Rip-Off

»www.speedtest.net/result/2047740920.png my 6 meg connection at 9:45 pm in georgia

anonymous1

@windstream.net

Windstream sucks

i have had windstream for 14 yrs. and i have 2 dsl lines and both on 3 mbps. i am gtting about half that. one line is on a wired connection and it always drops, with only one device connected to it.

i am paying over a 100$ for both lines. and call after call about the connection drop still nothing.

This is the only company that i know of that supports services where i live.

Windstream Sucks and i do not recommend them to anyone
Raymcc
Premium
join:2005-10-08
Atlanta, GA
Reviews:
·Windstream

Same story as Jazzie13

" if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL!" they basically told me this to my face as the tech who really tired to help and came to the house twice, said he could see my service sucked and it was their fault and he'd told corporate and that was basically what they told him back.

My 6mb connection noon GA, a joke

»www.speedtest.net/result/2443067167.png
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage
·Cox HSI
·ViaTalk

Hughesnet

Did a search of your area and looks like your SOL for options on different providers.. Couldn't even find a decent cell tower near you for interent access. Looks like your only other option is »www.hughesnet.com/

Not cheap but sounds better that what you got now. They have daily restrictions on how much you can download during the day, but at night they don't count how much you download. Need to read the details.

Stay away from WildBlue satellite service..