Bad "1. poor customer support 2. lose data connection every week 3. techs never show up"
- Location: undisclosed location
- Cost: $56 per month (12 month contract)
Overall "This company better step up to meet their competition, or many others will change service providers."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have had many problem with Windstream... 1. i have to reset my modem every week due to loss of data connection, i called windstream to ask them if the modem is old or shot, they tell me the modem (Motorola MIPX500) i have is the most current one, but i call back and talk to another operater and he tells me my modem is old and there is a much more current modem. 2. When they schedule a tech to come to my house between 9am and 12pm, they don't show up, i have been waiting on them for 2 days now... no call if they arent coming etc. so i have to call windstream again to set up another appt. 3. I pay for 12mbps of download speed, half the time i only get 6mbps... I have called them and they do nothing for me when it comes to that. Bottom line, Windstream is a horrible service provider, bad customer support, and if you pay attention to your internet speed, you don't get what you pay for. As of now I am considering dropping Windstream and moving into HughesNet through Directv. I already have Directv (5yrs) and their customer support is great, and I do get what I pay for.
(review was emailed in)
lodged 2 years ago