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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 703 reviews (187 good) (345 bad)
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Review by (hidden by request)

  • Location: Sanford,Lee,NC
  • Cost Contract price not specified. (24 month contract)
Good "The Tech Support people are very nice. Ditto the home Tech."
Bad "Connect speed is terrible. Dropped lines happen all day long. No help in sight."
Overall "Currently looking for another ISP in my area."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)



Been talking to Windstream tech support since December 2011. Have had
line drops, slow downs etc etc for months.
They're reset the modem. They tell me they've tweaked all sorts of
things behind the scenes to make my problem better. Occasionally - if
there is some other unrelated issue in my area - they have blamed that
for my problem. But the other issue is resolved and my drops and
slow-downs are still here. All day. Every day. The techs are nice and I
feel like they would like to tell me, "sorry, the equipment in that area
has been completely oversold. Our bosses refuse to buy better equipment
to keep pace with all the new accounts they've added".
After calling every other day for weeks they have found a way to keep me
from calling for a month.
Allegedly there is a new equipment upgrade going in on April 24th.
Today's date is 3/25/2012.
The Ticket number is 108466679.
I have been told that THIS will finally fix my problem, but I've been
told that before.
Not hopeful.
Not optimistic.
Currently searching for another ISP just in case the "upgrade" fails to
resolve my issue.


(review was emailed from domain windstream.net)
lodged 2.4 years ago

Comments:
tasmithe

join:2002-09-16
Graham, NC

Windstream

The only problem is--I do believe the only other option in Sanford is Charter....another real piece of work! I had Charter when I lived in Siler City and they were simply awful.
hesynergy

join:2004-01-27
Dewitt, KY

Windstream slowed me down from 3 to 1MB

I am furious! Again the tech folks both over the phone and those who came out to the house were top notch, both in terms of knowledge and courtesy.

I felt so bad letting them know how angry I was, albeit courteously. But, to whom can i complain??

I only got the DSL because I got far more HD channels from Dish, than I could from Newwave, and the Windstream deal was a phone/DSL/dish bundle.

I live in AC 40935, and there is damned little to choose from.

What do I have to do, short of starting my own rural Wifi collective??

Chas, extremely pissed in the sticks