| Review by Silver_2000 |
member for 7.4 years, 419 visits, last login: a few hours ago
lodged 272 days ago
- Grand Prairie,Dallas,TX
- Business customer
- $4000 per month
- (60 month contract)
- about 90 days
- "Allworx phones are good"
- "Customer service is awful - in EVERY Way - slow unresponsive - arrogant"
- "Avoid them at all cost. Its not worth the pain"
|Pre Sales information:|
Value for money:
(ratings match consensus)
We made the mistake of buying a phone system and network connections from Paetec - which was taken over by Windstream. We have 5 locations, multiple T1's, VOIOP phone system, MPLS network and VPN tunnels. Both Peatec and Windstream have been struggling to meet BASIC service level agreements.
Most recent example is we needed the IP address changed on a VPN tunnel. Its been 32 days and we just NOW have an APPT to START getting the IP address changed. That's ridiculous. Its 5 min worth of work. Not 32 days to resolution 32 days to get to the agent who CAN do the work - I hope.
The worst part is that no one at windstream sees this as a problem. Ive attempted to Escalate, you get lots of talk but NO action, no resolution to the on going customer service failures. Ill be shocked if they are still in business when our contract is up.
I rated the connection reliability as good but Windstream buys T1's from Verizon and ATT so they get NO credit for that.