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Review by GearheadX See Profile

  • Location: Hilliard, Nassau, FL, USA
  • Cost Contract price not specified.
The only show in town.
Completely incapable of delivering service.
If you have anyone else you can go with, go with someone else.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

We originally purchased our DSL through Alltel until they were bought out by Windstream. Since then there has been a continual degradation of service. There is little to no evidence that they plan ahead and reinforce their infrastructure ahead of selling to new clients and will oversell until a DSLAM can no longer function.

Resolution times when this happens are measured in months. There are others on this site who have written reviews talking about years-long problems with their service and I cannot disagree with them.

If we could go with someone else, we would. We cannot, and therefore have to take our lumps, dealing with evening bandwidth loss and latencies in excess of 300 with spikes as high as 900. It is not the service we are paying for. It is not the service we want. But it is the service we have been informed we are going to get. Maybe until the end of the year. (This review is being written in September of 2012.)

I'm afraid I'm not going to hold my breath on seeing satisfaction.

EDIT:

2-24-2013: Our end-of-year repair date came and went, and was pushed back to the end of February. Latest communication from a Tier 2 tech claims we're presently on target for an end of March repair date. A letter forwarded to us in response to an FCC complaint indicates there is NO known target date for the repairs needed to get the network back up and running and our account as a ten dollar discount on it until September of this year. I am unable to actually use my internet service for anything save, perhaps, browsing the mobile versions of websites on particularly bad nights.

4-2-2013: It's beyond the end of March and supposedly the equipment is installed, however our 'repair' date is apparently just an 'install' date and it will be another four to six weeks for them to transfer the clients from the old hardware to the new hardware. Let's recap. My end of the year repair date set back in September was pushed to the end of March and we're now looking at the end of April or the middle of May before the repair will be complete. At this point is has taken them four months to delay an additional four months and it will be an additional month to month and a half before IN THEORY the problem will be resolved. If they complete the repair of my services in the remaining time they have stalled for they will have taken in excess of nine months to repair local service for a single road one and a half miles north of local city limits, off of which there are no additional paved roads.

member for 13.8 years, 585 visits, last login: 8.9 years ago
updated 10.9 years ago

Blharrison51
join:2013-05-18
Hilliard, FL

Blharrison51

Member

Windstream DSL Horrible! Hilliard FL, Nassau County

I feel your pain! I've had dsl service with Windstream for several years and since early last year have been having constant/daily loss of dsl service and low speeds. I call them every few months and ask what the problem is and they tell me they are "upgrading the system" and we will soon have consistent service and higher speeds available. They have been telling me that since 2010! I made a call to them in the middle of March this year and the rep says that all upgrades/repairs will be made by June 30th 2013! I called them today because I want to rip their modem out of the wall, but, as you know, they are the only "high-speed" game in town. My current paid for speed is 3mb but I'm lucky to get 1.0mpbs. I can literally sit and watch the Speedstream 4300 modem lose dsl connection numerous times throughout the day! Yet, the tech answer is that "yes, we see that you had some drops, but the modem connection in your house is fine"......Laughable. Of course, the next thing the tech's say is that it must be my wireless router. I have replaced my wireless router on three different occasions with windstream dsl service and I have the same problem. It's not my wireless router. I don't like paying for service that I am not getting on a consistent basis! It's like purchasing 20 gallons of gas and only getting 3 gallons. I can not imagine running a business like that. What choice do we have? I really hope they are not lying this time.....perhaps June 30th is the end all date - but I'm not getting my hopes up. I've thought about calling them each and every time my internet signal drops.