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Six Month Rating

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Review by kpatt2006 See Profile

  • Location: Greensburg,Green,KY
  • Cost: $150 per month
Good "LOL seriously?"
Bad "Everything"
Overall "Avoid"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Absolutely the worst company I've ever been forced to use in my life. Been looking at houses to get out of this area and away from Windstream, but until then, I'm forced to be connected with Windstream. A latency outage started up in 2011. There has been countless phone calls made to Windstream tech support asking for answers. Almost every time I called, I would get different answers or no answers at all. Finally, using dslreports.com, I got the answer that this latency outage in my area was to be fixed sometime in 2013. So that is how much Windstream cares about their customers. Since they have no competition in this area, letting customers get less than 30% of the service they pay for on a daily basis for 2 years is no big deal or risk for them. Yes, on a daily basis I get less than 30% of the speed that is being paid for. I actually cannot believe this company is still in business. I guess it's because they target remote areas that will have no competition in ISP providers, oversell the area so no one gets the service they're paying for, and still charge as much as they want to knowing that their customers have no alternatives except to relocate their families to a better area.

member for 2 years, 249 visits, last login: 5 days ago
updated 1.8 years ago


Avondale, AZ

1 edit

Fixed sometime in 2013?? WTF

"Latency outage in my area was to be fixed sometime in 2013?"

Talk about hillbilly internet!!!

I know there are based in Pulaski Little Rock but come on... Can't fix a fixable common issue until next year. Ridiculous...

Might want to look at »www.hughesnet.com/index.cfm?page···ing#gen4

Greensburg, KY

Re: Fixed sometime in 2013?? WTF

I had Hughes net before I could get DSL and the latency is crazy. There is no online gaming or streaming of Netflix with 500-800ms latency. Yes, 2 whole years just for Windstream to upgrade their equipment. They have no problem still selling out internet service though because my grandma lives right down the road from me, doesn't have a computer, but Windstream calls her up every so often asking her to sign up for Windstream "high-speed" internet service! Haha gosh. It's getting worse too as time is going by because earlier this year, around 2am when my speed would actually be at 3.0mbps, my latency would be 45ms ping. Now, my speed doesn't hit 3.0mbps even at 2 or 3am, only a maximum of 2.4mbps at 98ms ping.