Review by iowaboy  - Location: Fairfield,Jefferson,IA
- Cost: $40 per month (12 month contract)
- Install: about 7 days
Good "Once provisiioning was accomplished have good reliable speeds"
Bad "seemed to take forever to get a tech who would not transfer issue to someone else"
Overall "stay on top of them. Local field techs are great and care"
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(ratings match consensus)
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Ordered 3 Mbps package and have 1.5 Mbps reliable speeds. But in end line will only handle 1.5 Mbps. Called for tech support 3 times till I got a internet tech who cared enough to not just transfer me away to someone who really could not handle my issue. Once I got someone who took the ball I was fixed within minutes.
Field techs are great and would not give up till i had a clean line and went out of their way to make sure I was satisfied with my service.
09/12/2013: Well here we are after a few months of service and use the downstream has now dropped to best 1023 kbps and upstream of 380 kbps. Complained about noisy phone when on calls and since they attempted to repair this the speed dropped from 1506 kbps. Am paying for 3 Mbps down for DSL and so far they have refused to allow a discount for the reduced speeds. Field techs did rewire my line from the central office using never used lines and found that a pedestal about 1800 feet from me had 3 meg down. The next pedestal had 1023 kbps and mine has 1023 kbps. From what I can find out they may be not going to fix the line. Still have bad phone service with noise even when talking to my mother who also lives in same town.
I vote to stay away if you have another choice. Even satellite would be better than this.
member for 9.6 years, 1988 visits, last login: a few hours ago
updated 22 days ago
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