Review by hillrj2
Good "Absolutely nothing good about them."
- Location: Landrum,Spartanburg,SC
- Cost Contract price not specified.
Bad "Always High ping. Never get correct bandwidth. Customer support doesn't care, or know what they're doing."
Overall "Horribly company with horrible quality. DO NOT EVER go with Windstream."
|Pre Sales information:|
Value for money:
(ratings below consensus)
I've had Windstream for close to 7 years. They are the only option at my house. For the past 3 to 4 months, I'm getting around 0.14mbps - 0.89mbps download and a ping up to 600ms. I've called and called and they always say they can't do anything, they'll have to send out a technician and fix it. They technician doesn't come the majority of the time. I call back, "Oh, they didn't put in that ticket." When they do come, they do nothing. they leave a modem on the doorstep and leave. I have like 7 new modems from this. They've tried to charge me. I've had to call and argue with them how I never asked for the modems and how my bill should not be $200 more than usual. This is the most frustrating thing I think I've ever had to deal with. Charter is on my road, but they stop short of my house. They want me to pay them to extend the line, and I'm about to do it. This is absurd.
Here is a prime example: »www.speedtest.net/result/2368634692.png
I took that about 1 minute ago. It's like that 24/7.
EDIT 1/1/13: Still horrible service: »www.speedtest.net/result/2409776984.png
member for 1.7 years, 70 visits, last login: 64 days ago
updated 1.6 years ago
Re: windstream dsl I only get a 3mbps service. They always tell me that my latency is because I don't have 6mbps, which I know is total BS because they're different things, but I also know that 3mbps is total crap, so I've subscribed to it 4 different times when they sell it to me, and I can't get it. They say I'm too far away from the DSLAM. But they are too lazy to change it in the computer, so every single time I call, it's the same stuff. I'm told it's slow, I can get 6mbps, I subscribe, I don't get it, I tell them I can't get it, they still charge me anyways, I have to argue about my bill, slow service, call, told it's slow, I can get 6mbps...etc, etc.