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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 710 reviews (186 good) (353 bad)
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Review by sethf See Profile

  • Location: Danielsville,Madison,GA
  • Cost Contract price not specified.
  • Install: about 7 days
Good "Direct forum support from Aaron"
Bad "Lack of investment in areas with no competition"
Overall "Adequate if your only choice is between them and satellite or capped wireless"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

In the nearly 10 years that Alltel/Windstream has offered DSL in my area they have not made one single upgrade to the available speeds offered outside of increasing the upload to ~650Mbps (after you consider that they do not over provision the upload) a few years ago. Most of the time I get at least 2Mbps down on my 3Mbps line, but more frequently speeds and latency are in the toilet. Windstream will acknowledge the problem and give a stated date for a fix, but that date always gets pushed back. They do not have to fix these issues because there is no competition. The second Charter runs cable down my road (it passes it now) is the day I leave. Windstream is spending all their money on business services and "the cloud" while keeping residential investments in uncompetitive areas at nearly zero.

member for 6.3 years, 1499 visits, last login: 2 days ago
updated 352 days ago

Comments:

Sammy_D

@windstream.net

Price gouging and poor service.

WIndstream gouges it's customers because they know they are the only one servicing many rural areas.
The service is down so much they owe me months worth of back service- but you know they won't do that.
I'll be glad if or when ATT or somebody gets lines out here - there's is less than half the price for the same service.