Review by Hokie51
- Location: Ashland,Boyd,KY
- Cost: $63 per month (month by month)
- Install: about 10 days
Bad "Worked fair for 4 months then reverted to dialup speeds"
Overall "Stay away - far away"
I switched from Time Warner Cable (20MB) to Windstream 6 MB based on price about 5 months ago. For about 4 months it was tolerable. I could tell the latency was worse but for most use it was fine. About mid-December I started experiencing complete outages in the evenings. I still had a DSL signal but no IP address. Over the Christmas holiday the speeds dropped to dial-up range and have remained there. When I call Windstream technical support all they can say is that there is a "latency outage" in my area. It is obvious that the have installed ridiculously low speed caps to keep their piece of crap system from completely crashing.
It seems that Windstream puts a lot more effort and money into sales that they do into infrastructure to support their customer base. Their service is a joke. That is why I will no longer be a customer of this company run by buffoons for very long.
Updated: 3/10: I switched to Roadrunner in January and am consistently getting the speed I am paying for (15/1). The price is essentially the same as I was paying for Windstream's advertised 6/.75 that was really 0.2/0.5.
member for 11.4 years, 756 visits, last login: 178 days ago
updated 1.5 years ago