Review by MicroBell
Good "When it's up and working no issues"
- Location: Carmichaels,Greene,PA
- Cost: $57 per month
- Install: about 12 days
Bad "The whole Winstream network is over provisioned."
Overall "Avoid if you have another ISP choice"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Windstream as a whole has some serious issues. Taking into account my experience with getting my issue resolved and the others posting on this forum regarding their troubles most of these problems can only be cured by a major upgrade to the system network. Simply stated Windstream is in the ISP business to do one thing and that is to make money and in doing so their network is not capable of handling the traffic that's on it.
I can't speak for every market but it's likely they oversold most of the DSLAMS out there which results in the speed and latency issues many are reporting. It took almost a year to correct my issue (speed issue and packet loss) and they had to install upgrades into the DSLAM and fix the network backbone servers which caused my loss and the local DSLAM was 80% oversold.
Story can be found here »What can you do?
Customer service is pretty much useless so all contact should go to TIER II or higher if you want your issues addressed. Technical knowledge varies on who you talk to as some are knowledgeable but many are not. In closing I would avoid Windstream if you have another choice in your area, but if you live in a rural area you may not have a choice. Currently I'm on the 12MB package at $56.78 per month and less then 1000 feet from the local DSLAM in the western PA market.
member for 5.6 years, 296 visits, last login: 90 days ago
lodged 1.1 years ago
Windstream is simply Terrible I was going to write my own review but I agree with all that Microbell posted. When I started out in 2005 with ALLTEL it was rock solid for years. Currently their max here in northeast GA 6mb service $50 a month. Often it's simply barely usable, except for web surfing and Netflix streaming, almost can't handle Vonage.
This can last days. I started out myself on tech support with a Chicago cable company. This is a little vacation cabin we have, if this was at home in Atlanta we could not tolerate it.
Ive tried the gamut of tech support, they know there is a problem but cannot or will not fix it. Some answers they give are gibberish, and in the end well you are lucky to have internet. They could find nothing wrong in our place, Duh! While it worked flawlessly for years under ALLTEL, all that changed was the company. But they can see it running at dial up speeds for days; other times 6mb for a little while.
I guess Ill have to invest time and effort and vacation days in getting someone else, if thats possible, they actually laughed and said it isn't, well of course they'd say that. Of course reluctant to switch as while not good it meets very basic requirements and we have the alarm system via the phone line. But at this point years of terrible service I may even see what options there are for switching monitored alarm systems to an alternate method etc.,