Review by dmwalker24 
member for 62 days, 15 visits, last login: 45 days ago
lodged 48 days ago
 Hico,Hamilton,TX
 $90 per month about 4 days "It worked as advertised for nearly 3 years" "It has been terrible for 3 months and they will do NOTHING about it." "I would say avoid them, but when there's only one choice available that might be hard."
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Worked fine for 3 years. Then Jan. 2013 it goes to complete and utter crap during peak hours. I'm only subscribed to 1.5Mb, but most evenings I get aprox. 10% of that. When it is at its worst, just loading a webpage will cause the connection to drop. Detailed network testing reveals windstream network flow control is actively restricting the speed.
Many calls to tech support and I would have gotten better responses from a bag of rocks. Opened a forum post in Windstream Direct here, and after 3 weeks I have ZERO to show for it. No ETR, No real explanation, Nothing but the worst kind of "we're sorry you are having that issue" responses. Translation should read... "We're sorry you're bothering us with your insignificant concerns and we neither know or care what the resolution for them might be".
If any company I ever worked for providing computer support had treated its customers this way they would have been sued or broke in very short order. The only reason Windstream gets away with it is because they have no competition and they lined their pockets with government hand-outs. They are essentially lazy welfare queens who refuse to get off their asses and provide the service that they are oh so happy to take people's hard earned dollars for.
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