Review by Prodious 
member for 14 days, 8 visits, last login: a few hours ago
updated 3 days ago
 Saint Matthews,Calhoun,SC
 $50 per month "cant think of anything" "everything" "if only i had another choice"
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Wind stream is the worst and only company for ISP in my area. When i first signed up for internet with them all was good. We have a bundle package with them and i was told when trying to upgrade to higher speeds that 12mpbs was what i was going to get. That was a blatant lie. I was getting 3mbps on my bill, and told later that was the max in my area.
The higher ups like managers will not put the time to listen to your internet problems and do nothing but lie when it comes to refunds, adding things to bill without asking, diagnostics, repairs, and upgrades.
Customer support on the phone is the worst trained support that I've had to listen to after being on hold for 30mins. I have never had a problem fixed for as long as we have been with them. I've had many of them hang up on me.
They have never returned a call, never sent a tech out to home when they said they would.
The company is down right:
not keeping equipment upgraded,
oversubscribing areas,
adding monthly charges to bill without notifying customers until they are caught and still wont refund you.
I wish another ISP that knows what they are doing would set up shop in my town so wind stream would be in computation so problems would be fixed.
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