Review by pickettj 
member for 175 days, 45 visits, last login: 1 days ago
lodged 1 days ago
 Inman,Spartanburg,SC
 Contract price not specified.  "on-site techs are honest and sincerely try to correct what they can" "waiting for phone support to struggle reading through support script" "provider of last resort in rural SC"
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I have had windstream DSL since late 2011. Until October of 2012 the service was exactly what I expected - about 4-5MB down on 6MB provisioned line, with support calls every couple of months for outages. Phone support was perfunctory, but local support techs were helpful and usually got things corrected quickly.
Starting in October of 2012 service was noticeably worse. Ping times of 300+ combined with 1-2MB down for most of the day was the norm. Service calls every couple of weeks. Since the start of 2013 a distinct change in service response - the phone support staff use "network latency" as an excuse for everything. Standard response to inquiries as to when problems would be fixed is "sometime in 2013." Refused to let me speak to anyone else regarding the problems on my line. For the last week internet unusable. Exactly as I would expect an unregulated monopoly to behave.
Comments:
 | | poor service As the one other reviewer experienced, service is simply terrible. Latency times are unacceptable, customer service is for all purposes nonexistent. The only times we can use the internet are before 8 AM weekdays and after 1 AM. Other times it's so slow most attempted connections simply time out or the connection is dropped. Not unusual to experience 10 - 15 drops in a 2 hour internet session. Our neighbors all have the same complaints, and when we have asked for a tech to come check our modem or line, CS simply said they were not sending techs out for internet support. Quite a company. | |
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