Review by tonyNM Location: Espanola, Rio Arriba, NM, USA Cost Contract price not specified. It exists It exists Most unethical company in the world

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

WIndstream Communications is the worst company in the world. They are greedy, unethical and just plain lie to their customers. Specifically, DSL service in Espanola, New Mexico is as bad or worse as it was 2 years ago. WIndstream is doing nothing at all to upgrade equipment or lines. THis is notning new for this company as a quick look through these forums will tell you. They have a monopoly here thus they have no need to upgrade anything. I am disabled both mentally and physically so basically the internet is my window to the world. Windstream is completely denying me a pleasant quality of life and there is no other broadband to switch. I am at wits end with these liars and quite frankly I see no future. I have extensive files of my dealings with windstream which I want to get out to the media before it is too late but I really do not have the energy for this anymore. Right now my heart is pounding and my nose keeps trying to drip red from the frustration and despair I feel about not being able to live. Windstream techs even toy with me and my illness. early this week I was told by one of the "tech" people online that the issue in my area would be resolved in 2 weeks. Today I find that this just was not true as another "tech" told me he didn't know why the first person had mentioned a fix was coming. They enjoy my helplessness and do not care if they are severely restricting my life.

wirelessdog join:2008-07-15 Queen Anne, MD wirelessdog Member 2014-Jan-6 11:52 pm Separate the emotion... Focus on what the actual issues are and write a review about the issues. There isn't much anyone can make out of this review except you claim there to be an issue and it was supposed to be resolved but it hasn't been. That doesn't say much. 2014-Jan-6 11:52 pm: · hey mods ·
	tonyNM join:2014-01-05 Espanola, NM tonyNM Member 2014-Jan-8 5:31 pm Re: Separate the emotion... Fair enough. THe issue is extreme latency and Windstreams lies. They say they are aware of the problem but they will not do anything to help alleviate it. This high latency issue has existed for over 2 years. I just can't believe how unethical this company is and they are doing it nationwide! Who are they paying off in order to not have been sued yet....hmmm 2014-Jan-8 5:31 pm: · hey mods ·
JimmyGator join:2010-11-09 Melrose, FL JimmyGator Member 2014-Jan-14 9:42 pm Simply pathetic. The test result speaks for the service being received. « SpeedGuide.net Speed Test Results » 80 kbps down (~0.08 Mbps, 10 KB/s) 140 kbps up (~0.14 Mbps, 17 KB/s) 1024 KB downloaded in 105.439 seconds 100 KB uploaded in 5.843 seconds Tested on: 2014.01.14 21:34 EST Tested from: speedguide.net Test Link: »www.speedguide.net/speed ··· =4124040 Latency: 268ms Provider: dynamic.ip.windstream.net Location: High Springs, FL, US 2014-Jan-14 9:42 pm: · hey mods ·
	tonyNM join:2014-01-05 Espanola, NM tonyNM Member 2014-Jan-16 8:24 pm Re: Simply pathetic. The test result speaks for the service being received. I'd be happy with what you get at times. I also discovered that the "techs" here pick and choose who they help. I never received any answers to my IM. Patricia said she would look into it then nothing was done. Typical Windstream. 2014-Jan-16 8:24 pm: · hey mods ·
		JimmyGator join:2010-11-09 Melrose, FL JimmyGator Member 2014-Jan-16 8:49 pm Re: Simply pathetic. The test result speaks for the service being received. They should be paying me to 'enjoy' these speeds... « SpeedGuide.net Speed Test Results » 211 kbps down (~0.21 Mbps, 26 KB/s)%u2193 434 kbps up (~0.43 Mbps, 53 KB/s)%u2191 1024 KB downloaded in 39.803 seconds 100 KB uploaded in 1.889 seconds Tested on: 2014.01.16 20:44 EST Tested from: speedguide.net Test Link: »www.speedguide.net/speed ··· =4125344 Latency: 133ms Provider: dynamic.ip.windstream.net Location: Melrose, FL, US 2014-Jan-16 8:49 pm: · hey mods ·
			tonyNM join:2014-01-05 Espanola, NM tonyNM Member 2014-Jan-17 2:05 pm Re: Simply pathetic. The test result speaks for the service being received. You are in FLorida. I am in New Mexico yet it is the same story. How is it that these people have gotten away without a major scandal breaking out nation wide? My guess is big payoffs to politicians. No wonder they can't afford to upgrade our systems, they are buying off Senators and things. 2014-Jan-17 2:05 pm: · hey mods ·
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