Review by ryangard 
Posted: 1.1 years ago
member for 2.4 years, 11 visits, last login: 46 days ago
 Roseville,Placer,CA
 $50 per month
 Roseville Telephone Co. (CA)
 "Great speeds, Exellent service"
 "Outages for a few months, Mislead by sales technicians"
 "Hit and miss: Get anything from them in writing."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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As per moving back in with the parentals, I was joyous to learn that the residence was "fiber" connected. I took a look at the fiber modem, and fiber lines coming into the residence, and was quite pleased. However, after looking through the paperwork, I first couldn't understand why we were only being given 3mbps/768kbps. After speaking with my parents who purchased the service, they assured me that we did in fact have fiber internet, despite my thoughts of otherwise.
Just recently, SureWest, claimed to be doing some "upgrades" to the fiber system. This set off my first red flag, as I pondered why they would have to do upgrades to a system that was laid out not too long ago. About two months after receiving this notice, two SureWest technicians paid a visit to us. They started their whole sales pitch on upgrading us to "fiber," which set off another red flag. The next question, which i presented to them, was weren't we already on fiber. Their answer, came to shock us a bit, and irritate us even more so. They said that there was fiber running to the house, but this was only a conversion of existing copper coming in. As per such, the houses were prewired for fiber, but the land was not fiber networked. Our appointment is scheduled for June 1st, 2007 for the fiber installation.
Other than that, it has been quite stable and reliable. The technicians don't know the difference between RJ11 and RJ45, but for the most part we haven't needed to call them.
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