| Review by Lesaonar |
member for 12.8 years, 2122 visits, last login: 9 days ago
updated 1.4 years ago
- $110 per month
- (36 month contract)
- about 10 days
- "Stable connection"
- "Support is abhorent. I knew more than the TSR I talked to. Billing is just as bad, if not worse, than tech support."
- "Your experience may be different than mine, but I don't recommend Telus."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Due to Shaw's bait and switch tactics, as well as implementing ubb without informing the customer, we decided to come back to Telus. Install is booked for this morning (Jan 7, 2011). Will update again after install is complete. We decided to go the contract route due to incentives (xbox360 and PVR) and we're paying less than we were with Shaw.
My Other Reviews·Shaw
Install was pretty much flawless. Only 1 small problem that I'll be able to work out -----myself. Installer was a really nice guy and worked like a dog while here. Kudos to Kevin Johnson, the installer.
Really good experience, overall, this time around. Will be recommending to everyone I know.
Speeds are rock solid and no complaints at all about TV. Support leaves a bit to be desired, when I've had to use it which isn't often.
Billing has got to be the worst I've seen. If you don't keep on top of your billing details they will charge you for things you are supposed to be credited monthly for or sneak in the odd mediaroom charge for Xbox360 (which is free). Has happened on more than one occasion. Of course contacting support gets it fixed, but that's not the point. Never had these issues with Shaw in the 10+ years we were with them.
Update Nov 16, 2011
Have had nothing but issues since late Aug/early Sept. A total of 7 technicians and line technicians have been out since then with absolutely no improvement, in fact after every visit it's gotten worse. We called tonight and finally cancelled service. Although the support of the Telus techs that frequent this site has been incredible, the on-site support has been horrendous to say the least.
Update Dec 6, 2011
Telus has yet to release our tel # to Shaw so it can be ported. Had Shaw installed on Dec 1st and they've submitted numerous tickets to Telus yet our number still hasn't ported.
Cool I also made the switch, loving the extremely consistent speeds. Almost always maxing out my 15mbit connection on everything.
Steam downloads used to always be slow with Shaw.
Re: Cool Hey Guys,
I'm thinking of moving over to Telus. I'm assuming you guys got the Optik TV/Internet combo. How's the video quality of Optik TV?
Re: Cool Quality is excellent, imho. There have been complaints about the black levels being wonky in HD over HDMI, but I haven't noticed it at all.
Spruce Grove, AB
Optic TV and Internet WE have had Telus Optik TV since last November and I have used Telus ADSL for three years before that.
The internet is very good, TV picture (2 sets, only one high def feed available here) quality is usually excellent except for all of the times the picture breaks up (Usually in the middle of a hockey game or movie.) and the set top box needs resetting. Tech support takes 45 minutes on hold and they usually just tell you to reset the set top box or router.
In a bundle Optic TV for essentials plus sports theme pack. Theme packs now cost $7.00 but that will go up to $10.00 this month and most theme packs consist of one or two channel that you want and three or four that you don't care about.
With bundle discounts, etc the TV part of the bill comes to $15.00/month here. At least it usually does but this month's bill was $52.86 since someone at Telus put the -$20.00 TV discount as +$17.86. Guess I will have to call them tomorrow and revise someone on spreadsheets 101.
I was a little P.O.'ed at this month's big increase in the bill but then compared it with last month's item by item so it's caveat emptor with Telus.
FWIW I never subscribed to any French packages but we get some fifteen French Channels and a Punjabi movie for some reason. I would gladly swap all of them for the History Channel.
re: HDMI My apologies to those I informed there wasn't an issue with HDMI as there is. I wasn't having that issue until I swapped out the xbox360 for the HD-PVR. The Cisco boxes do have an issue with black levels when using HDMI. There is no component option on our LED TV, so it's back to the xbox until we cancel next week.
| |GaiaChaosThe Illusion of Gaia
TELUS is a scammer It is quite common for companies to engage in overbilling customers. If it is above the 70% threshold, the company will not hesitate to do this until loss of profit is evident. TELUS unfortunately belongs to this scum category, so this is something you have to keep in mind.
Another thing is that TELUS' network is not powerful enough to stream true HD content, so most often they lower the bitrate to sugar-coat the situation. I wouldn't trust any TELUS employees here, they are only here to make people buy their products. Truth normally comes out from ex-employees or somebody knowledgeable with the internet.
Just my 2-cents.
Similar experience I had an almost identical experience, and I've posted my own review at »www.spaceman.ca/blog/?p=142
I've had to phone Telus almost every month due to billing issues. Once they gave me a free month, then billed me the next month for 75% of it. Phoning in I got a snarky lady who frustratingly explained to me (for the second time she said) about pro-rated billing. I called back again a few days later, the CSR immediately spotted their error, apologized and credited me for the full free month again. Ludicrous, and stressful for me every time I have to confront them. The last time I called them I spent 75 minutes on hold before I got through. Pfft.
Technically, the speeds and service quality is good, but their customer service and billing are crazy :P