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Member review of TELUS


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Reviews:
read 320 reviews (171 positive) (85 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$45 per month avg ($25 to $92)

Speed test results 3 year trend
Review by joshb See Profile
UPDATED: 115 days ago
member for 3.7 years, 1282 visits, last login: a few hours ago


Calgary,AB
$140 per month (36 month contract)
Telus
"solid speed, Good HD TV service"
"Install co-ordination...was very poor"
"slow and steady wins the race"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    ·Shaw
    ·Primus Talkbroadband
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    Well after moving out east for while and than coming back. I decided to give Telus another shot at the exact setup I tried before that landed up having major issues. This time though without any phone service. 1 dry DSL 6 meg line and 1 TV with 3 meg DSL. Plus I decided to add HD to the channel lineup. (not available before) I have to say so far I am very surprised at how well things have gone. Big improvement from before.

    There's only been 3 problems so far. One on the day of install they split the 2 orders. Thankfully the one tech pickup the other work order and got both lines done. Otherwise that could have had a big problem. The only other issue so far was a mass outage that effected 150 + customer. Dslam failed or something.

    The biggest problem though was just getting the orders in to get the service installed. Due to my accounts being split up in the system. It took 4 or 5 phone calls before it all got done. Thank goodness for the one guy who figured it. And new how fix it.

    Overall big improvement.

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