Review by Gardener 
member for 6.5 years, 2164 visits, last login: a few hours ago
updated 165 days ago
 Burnaby,BC
 $47 per month about 6 days Telus "Solid connection. Usage caps not strictly enforced." "Annoying router, but it works well." "Quite Satisfied."
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(ratings match consensus)
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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, and most recently 25 with our switch to Optik TV. 3HD/1SD, a nice introductory package; we bought our own set-top boxes. No contract. Installation consisted of replacing the elderly drop to the house and plugging the new modem and set-top boxes into our existing cat5e wiring; it took a few tries to get the correct service on our line and there was an issue with a bad activation code for the PVR. We had TV by evening and everything has worked well since.
The Actiontec modem/router has an annoying user interface, and lacks the flexibility that I had with my Dlink router, but the connected devices work well (and if I wanted to, I could put the Dlink into the DMZ for finer control).
25 Mbit downloads are nice. More significant is the 2.8 Mbit upload, good for torrenting. Optik TV works well. The channel selection, and bundling, differs from Shaw, something we considered before switching from cable. After the six-month introductory offer, we cut back to "The Essentials", but kept 25 Mbit internet service, considering it to be more useful than unwatched TV channels.
Service has been very dependable, with only two significant outages in the last eight years. Our IP address has changed once since Optik was installed. The soft usage caps have never been an issue, although apparently the advertised allowance will be halved in February 2013, without a corresponding drop in price. That is unfortunate.
I've had no need to call the help line for at least three years, so I cannot comment on it.
Comments:
  katovic
join:2011-05-22
Union Bay, BC | 6 Meg Line with Overhead 2.36 Meg down yup if your happy with 80's and 90's technology telus is a good place to be right now. | |
| | | What about the future? What happens in a few years' time when one gigabit cable connections are the norm worldwide and Telus can't provide speeds greater than 25 megabits per second because of distance limits on vdsl? Then what? | |
| | | awesome The major thing that stands out with Telus is their full speed 24/7 availability of their backhaul(along with local) bandwidth.
None of the oversubscribed crap from the cableco's who would complain if you only pay half of the months payment based on only getting half the bandwidth speeds promised in your package details. People get criminal charges filed against them for selling and getting payment for 50 feet of rope and only delivering 25 feet. 50 feet is specific, as 50Mbps should be very specific 24/7.
Then again Telus doesn't harvest your data with DPI(Telus is an open pipe without DPI) for resale to other companies like Rogers does to raise their profits.
No matter what ISP you are on, when you misspell a URL, you should never be redirected to a 'help page' of your ISP(also known as advertising revenue parking page). That redirect is known as hijacking. It is a crime for anyone who is not massively wealthy. It breaks the Internet.
One more thing with DPI(injection as opposed to inspection). Are those ad's on the webpage you are viewing from the webpage or did your ISP inject their own ads into that page? Rogers has made a large profit over the years doing that to your TV shows on the U.S. networks. Google's search page never has ad's on it. If you see ads, contact Google and report it. | |
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