Review by Gardener 
UPDATED: 242 days ago
member for 3.1 years, 1103 visits, last login: a few hours ago
 Burnaby,BC
 $31 per month (36 month contract)
 about 2 days
 Telus
 "Solid connection. Usage caps not strictly enforced."
 "Help line inconsistent. No Usenet binaries."
 "Satisfied."
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(ratings match consensus)
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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3 and now 6. I had some issues with low upload speeds, but after a visiting tech installed a POTS splitter, and an hour-long session with various customer support people, that was corrected. I get 5200 Kbit down and 800 up, using a Thompson modem.
Service has been very dependable, with only one outage of note in the last three years. The soft usage caps have not been an issue. I did appreciate Telus' Usenet server, but that's history now. (I find Easynews quite adequate for my Usenet needs, at US$10/month.)
The voice response system on the help line has smartened up some; it is less annoying than before. The front-line help line people seem inexperienced, or misinformed, but I am always able to reach someone, eventually, who can fix things.
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