Review by TheMG 
UPDATED: 251 days ago
member for 2.2 years, 934 visits, last login: a few hours ago
 Edmonton,AB
 $35 per month (12 month contract)
 about 30 days
 Telus
 "Reliable, consistent connection."
 "Blocked ports, long time from order to success, customer service beyond terrible."
 "Good if you play online games and don't mind waiting for the install, just hope you don't have to call the customer service."
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Install Co-ordination:
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(ratings match consensus)
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I had a couple experiences with Telus and neither were good, as follows:
Grande Prairie AB, summer of 2006, I subscribed for internet service at my parent's house. First problem was that their online sign-up service didn't work, even though it all went through. So a few days later I phoned up Telus customer service and place the order by phone. They give me a deadline of a week when the service should be active, all good, right? A week later, still no service. I call Telus to find out what is going on, they tell me all sorts of reasons why and tell me to wait another week. Repeat 3 more times. So, 4 weeks later, the service is finally activated. That's a full month waiting for DSL activation! The Telus customer service reps and techs never told me the truth either. I ended up talking to someone I know personally who works for Telus in GP, he told me they didn't have any available ports in my area and were waiting on the installation of a new remote. Why didn't Telus tell me this the first time instead of telling lies? Or at least they could have been honest and said they didn't know.
That wasn't the end of problems with them either. Some time after that, they bumped their "high speed enhanced" service from a 2.5Mbps download to a 3.0Mbps download speed. I actually had to call them to get the speed increase! Had some other minor billing issues too, which I have been able to solve, unlike the case which follows below.
Edmonton AB, Q4 2008, I have ordered internet service from 3rd-party wholesaler DSL ISP Teksavvy. The expected activation date had come and gone and still no service, I contacted Teksavvy and they submitted a ticket to Telus to look into the issue. Telus dispatched a technician to fix it, the problem happened to be at their end and the tech NEVER ENTERED THE PREMISES. Later that month, my roommate gets the phone bill and there were two $35 "line activation" charges. What then followed was about a dozen calls to Telus to sort out this billing issue and have the unjustified charges refunded or credited. Almost every phone call was the same "we'll look into it and call you back in a few days", and they never called back. Months later, still no refund, my roommate is still out $70 because of this.
By far the most terrible customer service I've ever dealt with. Not only do you have to talk to a stupid robot before you actually get to talk to a real CSR, their CSRs seem to be unable to efficiently resolve billing problems, and aren't kept informed about the situation in their various service areas. On top of that, their billing system is kind of screwy and new installs can take quite a while. Let's not even get started about the cost of their phone service.
Stay away from this ISP unless you really must. And if your absolutely need to get their service, pray to $diety you never have to call their customer service to resolve a billing issue.
I'll give them only one thing: once up, the connection is pretty reliable. Advanced users stay away, Telus blocks several ports you may need/want to host certain services.
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