Review by TheMG 
UPDATED: 1 year ago
member for 1.1 years, 437 visits, last login: a few hours ago
 Grande Prairie,AB
 $35 per month (12 month contract)
 about 30 days
 "Reliable, consistent connection."
 "Blocked ports, long time from order to success, slower than cable."
 "Good if you play online games and don't mind waiting for the install."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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First of all I will mention that my experience with Telus happened in Grande Prairie, Alberta. Results may vary from one city to the next.
I had ordered High-Speed Enhanced around the first week of June. Long story short, I didn't get DSL service until a month later, in July. No straight answers from the techs, every time I'd phone it would be a different excuse. I finally got a correct answer from someone I know who works for Telus - apparently they had to install additional infrastructure in our area before they could connect additional DSL customers. Why after 5 calls no Telus tech could give me a decent explanation as to the reason of the delay? IMO they are probably poorly informed, or poor customer support altogether.
Be aware that Telus does block certain ports. For most users this shouldn't be a problem but if you want to use an email program with a non-Telus email address, there will be issues.
The 2wire gateway they send you is PITA if you want to use your own router instead or if you are an advanced user and often do things like port forwarding, or want to use more than one internet IP address (you get 2). If this sounds like you, better off requesting them to send you a Thompson Speedtouch modem instead of the 2wire gateway.
Speeds are consistently very close to advertised, ping times are consistently decent, no ping increases during peak hours like cable.
Overall, I'm dissatisfied with the activation time and customer support. But once the service is up and running, it runs how it's supposed to. Not very fast for the money, but eh, it's the best service available in GP.
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