Review by Chorian 
UPDATED: 89 days ago
member for 7.9 years, 169 visits, last login: 6 days ago
 Kitimat,BC
 $30 per month
 Telus
 "Reliable"
 "Customer Service follows the script only.Evening lag increase"
 "It works"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Original ADSL service was received a long time ago. (2000?) (Used to be on dial-up with Uniserve before.) As I recall there were no problems at the time. It took quite a while between signing up and actually getting service. This was not so bad since ADSL was just being deployed in the area. Price was around $45.00 per month for 1500 down and 512 up. A D-Link modem was supplied with no firewall or router features. Download speeds were around 165 kb/s.
First ADSL problem was frequent disconnects after having the service for about a year. A technician came out and tried to troubleshoot, but was unsuccessful. I did some troubleshooting on my own after he left and was able to repair a poor connection at the wall jack.
Service outages have been very infrequent and always short.
Two years ago, I signed up for a better phone service deal which was bundled with a better price for ADSL. The price of the ADSL service was reduced to $32.00 per month. I also received a 2-Wire modem/router.
On August 29, 2008 while checking my internet account service I noticed that my internet service had a cap listed at 5 GB/month. I checked and found out I could get 3000/640 for $25.95 per month with a 60 GB per month cap. I called Telus and signed up for that. The actual deal is 3000/640 for $32.00 per month. The $25.95 per month is only for new high speed subscribers. Also that comes with a 1 year contract with a penalty for ending it early.
A week later, I finally got the service upgraded to 3000/640. The original order was lost somehow. I suspect I asked too many questions and confused the customer service agent.
This time I called and asked for the upgrade and got a confirmation on price. It sounded like I might get the $25.95 per month deal, but I didn't query further. The service was then upgraded the same day.
November 27, 2008:
Lately I have noticed an increase in latency during the evening. Pings increase about 200 ms and there are periodic larger latency increases.
May 6, 2009
Evening slowdowns are common between 6pm and 10pm.
August 12,2009
There was a service brownout that lasted over 2 days that is fixed now.
Followup comments:  
DarkGaiaChaos
@telus.net
| TELUS taking advantage of suckers The fact that TELUS is already using ADSL2+ technology, but refuses to offer higher speeds (10+ Mbps) at a low price is totally embarassing to the country - some third world countries provide better ADSL service! Yeesh! In addition, there is a rumour that the modems were deliberately configured to prevent anyone from getting access to higher speeds. IMO, this is illegal.
On the other hand, TELUS knows Canadians are complete suckers for spending so much money on things with low value, so screw you.
In today's standard, people should only be paying $15/month for 6 Mbps line. TELUS is screwing the people by a difference of $20. Multiply that amount by millions and that equates to a lot of $$$ stolen by TELUS. Criminals. This is why internet must be nationalized. Free market doesn't work in the long term. | |
|
Peter20000000008
@telus.net
| Telus as overpriced as any other in Canada As the above poster noted, Canadians are overcharged for their highspeed internet services, and, unlike many other countries, most Canadians have a cap on the amount they can download. Canada also has slower speeds than many other countries as well. CBC did a story on this, you can read it here »www.cbc.ca/technology/story/2008···and.html
I'm not sure if this is still the case but South Korea and many other Asian countries had the lowest highspeed internet prices and I think most, if not all, did not have download caps. Ultimately it's just all about money. Canada has maybe 1 or 2 service providers in a given area, and smaller providers, if any, are basically only resellers as they rely on access to lines of the bigger providers. Basically, internet service is monopolized and thus providers charge whatever they want, under whatever conditions they want (ie. download and speed limits, lack of customer service, etc). Not that the public actually cares. This is a country of people that quitely still paid the higher exchange rate price even when the Canadian dollar was on par with, or higher than, the US dollar, and, when asked if it bothered them, said "no, what can you do?" | |
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jungleman
join:2001-06-09
 ·TELUS
| thanks for posting this comment: "Original ADSL service was received a long time ago. (2000?) (Used to be on dial-up with Uniserve before.) As I recall there were no problems at the time. It took quite a while between signing up and actually getting service. This was not so bad since ADSL was just being deployed in the area. Price was around $45.00 per month for 1500 down and 512 up. A D-Link modem was supplied with no firewall or router features. Download speeds were around 165 kb/s."
that sounds exactly like my first hook up with Telus as far as dates, prices, and speeds. I joined around 2000 as well and now I'm sure of the year because of what you posted (also was just rolled out in my town, same $45/month for 1500down/512up but I had the 3Com HomeConnect and was coming from AT&T dialup. Hell I still have the original booklet that the installer brought over! | |
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