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Review of TELUS (DSL)


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Six Month Rating

Reviews:
391 reviews (207 good) (95 bad)
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Review by hackinsat See Profile
member for 7.2 years, 29 visits, last login: 2 years ago
updated 4.6 years ago

  • Delta,BC
  • $35 per month
  • (12 month contract)
  • about 3 days
  • Telus
  • "Super fast all the time. 6.0 megs down 1.0 megs up."
  • "None, everyt hing is perfect"
  • "Lightning fast surfing."
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings above consensus)

I have been a telus adsl customer for 9 years. Started with 1.5 service, and had only a few issues when first installed. I switched to 3 meg service 3 years ago, and had no issues. Getting 6.0 was different experience though. They use a tool they call "Loop Qualification" that based on estimates disqualified my line from 6.0 meg service despite a technician measuring the maximum attainable was over 9 megs using the legacy port that was connected at the other end.

After my tech went to bat for me, he convinced them to change my port to a ADSL 2+ port, and then measured the attainable speed again. My line is capable of 16.9 Megs down, and 1200 up. Armed with this data, my tech was able to get the disqualification over ridden, and now I have super fast ADSL, and have had absolutely no issues with it. Fast and consistent, and blows away my neighbours I originally paid for 1.5 when it was first installed in 1999.

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