Review by wat0114
Good "Customer service and Tech support"
- Location: Calgary,AB
- Cost: $102 per month (36 month contract)
- Install: about 7 days
Bad "We were given an older model router at the beginning of service contract"
Overall "Mostly reliable service, good customer service"
I'm mostly very happy with both the service reliability of our phone, tv and Internet connections, and their customer service. The staff is friendly, helpful, and has even given us some deals to reduce our bill amount. The Technicians are also very good in terms of resolving issues in a friendly and timely manner. The billing information is well categorized, with no hidden surprises. We recently had an issue with one of the tv boxes, so they upgraded our router to a newer model to resolve the issue. They probably should have installed the newer model router in the beginning, but at least it caused no issues for the first 1 1/2 years.
I dropped Shaw a few years ago because of unfriendly customer service and dubious, unclear billing practices.
member for 2.3 years, 56 visits, last login: 192 days ago
lodged 2.3 years ago