Review by ThatGuy 
member for 1.7 years, 40 visits, last login: 166 days ago
lodged 1.1 years ago
 Wheatley,ON
 $72 per month- (360 month contract)
 "Streaming in rural area, better than local point to multipoint providers" "High cost if not for special deal... LOW BANDWIDTH/HIGH COST IF GO OVER" "For the time being it is the only viable option in my area"
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(ratings match consensus)
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I live in a rural area, where I cannot get dialup internet at full speed, so there is no infrastructure for DSL or cable.
I have tried using WaveDirect & had a truely horrible experience trying to work with them, they're refusal to admit possible issues & the lies they have told me & placed on my reviews on this site. WaveDirect's service would not allow me to even pull up a webpage for months, no credit, no help aside from blaming my equipment & saying their equipment was working "flawlessly" (»/comment/82678, »/comment/82513).
Xplorenet is a service that is works in my area, able to pull up webpages, but usually connecting at less than half MB down, on an upto 3MB down service (attempts to troubleshoot this do not increase speed, but at least with Xplorenet I can surf the web). Xplorenet's staff are polite & try to assist, but cannot increase the speeds from their current slow state.
Currently I am tethered to my Telus cell phone plan for internet connection. Prior to this I was concerned just surfing & checking my email because I only had 1GB per month, however due to a promotional opportunity at the right time I now have 6GB per month for the price of 1GB ($30 on my cell plan, with voice & other features total of $72). I am able to stream youtube or videos with these speeds, but have to limit my usage due to the low cap & high overage costs. Overall I am fairly pleased with Telus for my cell phone & internet service... I do have spotty coverage, as sometimes calls will drop, my phone will indicate voicemail when it never rang, and my internet will cut in & out... Hopefully some company will address the needs of rural residents in a meaningful, effective, cost efficient manner (I understand it will cost more in rural areas, but I'd like to have reliable service with close to the maximum speeds of the package I'm told are available to me).
I did try to contact the 1 other provider in my area at this time, however after 3months of little-to-no-response in trying to sign up for the service I gave up on LightWaveInternet.net
So far, tethering to my cell phone is my best, only option... & Telus has always been pleasant for me to deal with, for any issues with my cell phone package, however it is quite pricey, as all Canadian telecoms seem to be, compared to the United States of America, or especially to Europe & Asia.
Comments:
 | |  long contract!
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|  | | | Re: long contract! Standard contract for a cell phone, easy to opt-out with small penalty fee, much less than sticking to contract... I use the cell plan anyway... it's all over priced in Canada, but at least i can surf the web with very limited streaming... | |
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| | Telus is a Bad deal... I am not sure how Telus gets away with it... This past fall, when my wireless modum died, Telus replaced it with a new one. In the process of having their internet support people getting it hooked up, a very honest Phillipean support person could not understand why it was not getting up to high speed. After further digging around, he got back to me to tell me that in fact high speed was not available in Lloydminster at my address despite the fact that over five years earlier I had signed up and was paying for high speed. The long and short of it was that I complained for the over-charging which was over $800 at that point and Telus agreed to pay out $400 of it immediatley in credits to be applied to my existing phone and internet services. After that, they would apply the remaining $400 we agreed upon to my internet bill going forward on my now downgraded "Highspeed Light." Fastforward to today- I find out my Highspeed Light is barely operating at the minimum speed because of their continued Hub issues so I have decided to drop them from being my internet provider because the service does not even run fast enough to allow viewing of streaming video. Now they are refusing to pay out the balance of the last $400 owed to me. I think it is important to understand something- Telus overcharged me for years on a service they themselves admitted they were unable to provide and have a moral responsibility to do the right thing. Now my options will be to recover their remaining overpayments that I paid in small claims court as well as to let people in my community and others know that this is happening. On both of these counts I will dig my heels in and follow through- they have underestimated my ability to write letters to the editor of newspapers and my legal follow through!! Lloydminster is not some small town in a northern outpost that feels it is lucky to subscribe to 14K dialup services- it is a community of 30,000 located between Edmonton and Saskatoon! So you know that this is not an isolated experience for me- there will be many others not only in Lloydminster but all over who have been overpaying for a service that Telus can not provide!!! People need to go after Telus and have them go back and compensate them for overpayments. | |
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