Review by bimmerdriver
Good "Excellent system, good value for money"
- Location: Coquitlam,BC
- Cost: $122 per month (36 month contract)
- Install: about 14 days
Bad "Terrible order processing"
Overall "I'm happy with Telus and have no plans to switch"
|Pre Sales information:|
Value for money:
(ratings match consensus)
The price includes the following:
Optik TV Medium Bundle (6 Theme Packs) with HD Theme Packs
High Speed Turbo (25/3)
I like Telus and Optik is a great product, but Telus has a truly pathetic order processing system. The original install was from Telus telephone and Telus ADSL. (Cable was Shaw.) When the installed Optik, I was without email for over a week and it took another week to restore my old email. Telus compensated me for the outage. When I upgraded from 2HD/1SD to 3HD/1SD, the service went out for several days. Telus compensated me for the outage. When 25/3 was offered, it took numerous calls to get the upgrade completed. Later on, my service was arbitrarily downgraded to 15/1 due to DSL express which to this day thinks my line is not adequate for a 25/3 profile. The telephone service is excellent. The Optik TV service is excellent, except for the outage when the service was upgraded to 3HD/1SD. Normally the internet service is excellent. I am also getting some loyalty discounts.
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