Review by bimmerdriver 
member for 2.4 years, 684 visits, last login: 2 days ago
lodged 1 year ago
 Coquitlam,BC
 $122 per month- (36 month contract)
 about 14 days Telus "Excellent system, good value for money" "Terrible order processing" "I'm happy with Telus and have no plans to switch"
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(ratings match consensus)
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The price includes the following:
Telephone with
• Call Display
• Call Waiting
• Voice Mail
Optik TV Medium Bundle (6 Theme Packs) with HD Theme Packs
High Speed Turbo (25/3)
ALU 7130
D-Link 3810
PVR
STB
I like Telus and Optik is a great product, but Telus has a truly pathetic order processing system. The original install was from Telus telephone and Telus ADSL. (Cable was Shaw.) When the installed Optik, I was without email for over a week and it took another week to restore my old email. Telus compensated me for the outage. When I upgraded from 2HD/1SD to 3HD/1SD, the service went out for several days. Telus compensated me for the outage. When 25/3 was offered, it took numerous calls to get the upgrade completed. Later on, my service was arbitrarily downgraded to 15/1 due to DSL express which to this day thinks my line is not adequate for a 25/3 profile. The telephone service is excellent. The Optik TV service is excellent, except for the outage when the service was upgraded to 3HD/1SD. Normally the internet service is excellent. I am also getting some loyalty discounts.
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