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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 405 reviews (213 good) (98 bad)
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Review by bimmerdriver See Profile

  • Location: Coquitlam,BC
  • Cost: $122 per month (36 month contract)
  • Install: about 14 days
  • Telco party Telus
Good "Excellent system, good value for money"
Bad "Terrible order processing"
Overall "I'm happy with Telus and have no plans to switch"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The price includes the following:

Telephone with
• Call Display
• Call Waiting
• Voice Mail

Optik TV Medium Bundle (6 Theme Packs) with HD Theme Packs

High Speed Turbo (25/3)

ALU 7130
D-Link 3810
PVR
STB

I like Telus and Optik is a great product, but Telus has a truly pathetic order processing system. The original install was from Telus telephone and Telus ADSL. (Cable was Shaw.) When the installed Optik, I was without email for over a week and it took another week to restore my old email. Telus compensated me for the outage. When I upgraded from 2HD/1SD to 3HD/1SD, the service went out for several days. Telus compensated me for the outage. When 25/3 was offered, it took numerous calls to get the upgrade completed. Later on, my service was arbitrarily downgraded to 15/1 due to DSL express which to this day thinks my line is not adequate for a 25/3 profile. The telephone service is excellent. The Optik TV service is excellent, except for the outage when the service was upgraded to 3HD/1SD. Normally the internet service is excellent. I am also getting some loyalty discounts.

member for 3.6 years, 815 visits, last login: a few hours ago
lodged 2.2 years ago

Comments: