Review by Nick1996
Good "Uptime, good ping, and consistent speeds"
- Location: Edmonton,AB
- Cost: $50 per month
Bad "Try to force all-in-one modems and their customer service is made for basic users."
Overall "Good prices and service."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I am on the Telus High Speed Turbo package (15 Mb/s down and 1 Mb/s up) and I get a ping of 20-30 ms, 12.3 Mb/s down (used to be 14.5 Mb/s), and 0.80 Mb/s up. I am about 1.6 km from the DSLAM serving me in south-west Edmonton, AB. I have ADSL2+ and have been told that I cannot currently get High Speed Turbo 25 (I am guessing they probably won't upgrade the area because it is well over 60 years old and the phone lines haven't ever been replaced as far as I know. On a side note, Telus uses VDSL2 for Turbo 25.)
The package I am on costs $50.39 bundled. I also have a home phone, satellite T.V., and a BlackBerry (unfortunately Telus Mobility and Telus are actually different companies on a corporate level and nothing can be done between them deal-wise or something like that). High Speed Turbo unbundled is $55.00.
I am extremely happy with Telus's internet service. I have had Telus for over 4 years and only recall it going down once for about 3 hours. When the service was down, I called Telus and asked if they were aware of the problem. They were, and said they were working on it. The speeds are consistent and pings are great.
The only problems I have with Telus are their modems, and customer service. The modems Telus provides are always all-in-one modem/router combos. That being said, their current Actiontec V1000h is amazing for the average person and is almost perfect for me, gigabit ethernet, and 802.11n 20/40 Mhz (wireless N 300), but I prefer to have total control over my local network, so I use a Thomson Speedtouch ST516v6 modem from Telus that feeds my Linksys e3200. I have two ST516v6 modems, one as backup. I love my setup! Now onto customer service... I understand that it is obviously for the average person that knows next to nothing about their internet connection, but when I call, I prefer to get straight to the point and I often confuse their representatives. I really wish they had a number that advanced users could call (but then I suppose many people would think they are advanced when they aren't even close)
member for 1.5 years, 523 visits, last login: a few hours ago
updated 1.2 years ago