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Review of TELUS (DSL)


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Six Month Rating

Reviews:
391 reviews (207 good) (95 bad)
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Review by Bauwoo See Profile
member for 9.4 years, 372 visits, last login: 1 days ago
updated 168 days ago

  • Kelowna,BC
  • $52 per month
  • Telus
  • "Connection, Low Latency, Dedicated Line, Customer Serivce"
  • "Tech Support, Bandwidth Cap"
  • "Great connection, improved customer support, but bandwidth caps limit power users."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Shaw
Phoned up Telus and had a pleasant time chatting with the customer service rep. Ordered up Optik TV, Internet, and Phone all in same day with no hassle. Tech came and did his work (1.5-2h) to setup wiring, PVR, modem, etc. Everything went well and was hassle free.

Having Telus for 6 months now and I haven't had any issues with the connection. I have had issues regarding the modem, the V1000H. It's never given me any problems technically but it does have a limited firmware for my uses. I called up tech support hoping they could put it in bridge mode but they didn't have the option or the expertise. Telus Tech support has very limited training. I found a custom firmware and loaded it onto the V1000H and put it into bridge mode and was running my RT-N16 w/ TomatoUSB (shibby). Didn't have any issues like tech support warned me about. 6 months running this setup with no issues and a rock solid connection with excellent ping times, faster than advertised speeds which I was on Optik 15 at the time. In December, Optik 25 became available and I jumped on board and I haven't had any issues.

The only real issue is that Telus has cut their bandwidth caps in half, from 500GB to 250GB on Optik 25. A lot of people on this forum are debating the issue and I hope they are successful in a positive solution to this. For myself, it will not affect me as much as I do not spend my connection to those limits Telus has placed apon me.

Right now I would recommend Telus for people who enjoy applications having low latency and a very stable connection (gaming and general use). I wouldn't recommend this service for power users who need extensive bandwidth (usenet, torrents, streaming).

Comments:
fefrie

join:2012-08-17
Vancouver, BC

For all three that's a great price

This is $52 for all three services? That's pretty good. I pay $44 for 2 services, but I don't watch TV.

That's a pretty good price.
Bauwoo

join:2003-12-07

Re: For all three that's a great price

Nope just $52/m for the internet alone.

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