Review by bjones2 
Posted: 10.2 years ago
member for 10.2 years, 7 visits, last login: 7.8 years ago
 Los Angeles,Los Angeles,CA
 Contract price not specified.
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Install Co-ordination:
Connection reliability:
Tech Support:
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I had a customer order a DSL line from Flashcom, and he called me to set up his router. Since their tech support was unwilling/unable to help him, I fixed him up. Since he had all the right IP addresses, it was easy, and the speed was impressive...so I ordered some for my home.
So I called up and ordered a 384/384 line, decided not to go with the 2 yr plan, and paid the $100. Covad set it up with Pacific Bell to install the line about 4 weeks down the road, with Covad to follow a week later. PacBell was early, so I emailed Covad and the guy was out the next day. Unfortunately, he managed to wrangle the IP address out of the Covad team, but that was all. I fudged some DNS numbers to get me through the weekend.
Unfortunately, the 5250 bridge that I got was bad. I waited for 30 minutes to get tech support, the guy was harried and not much help. 9:00 pm that night, someone called and did some "tests" and sure enough, it didn't work.
The next day (at night again) the tech said Covad wanted to do some test, and sure enough, it didn't work. Covad was scheduled to come out two days later...no show. I complained to Flashcom (after 20 minutes of advertising) and they had no idea that Covad was scheduled or who I was.
Covad was supposed to come out the next day...no joy.
I called a supervisor...no call back.
I called again 4 hours later, insisted that I get a live supervisor, and she said Covad would be out the next day.
This time, Covad was early! Gave me a new box and it's been off to the races ever since. I'm tickled pink about the speed. The bridge seems to be adequate.
One of the first things I did as check out this site, and see all the negative things people were writing about Flashcom. Gulp. But it seems that the CA segments are pretty stable (Thank God that I am no longer in a GTE area!)
In summary, I agree that Tech support is a joke at Flashcom. Reliability seems good. Speed is all that I could hope for for $50/month. Fortunately, I didn't really need any "support", just numbers/equipment. It takes forever to get to tech support anyway, and half the time the email support is down/full/???. But if you email them in the middle of the night, you usually get a speedy response of "I don't know." Newsgroup access seems good, and the speed is still pretty cool. (And I did get the DNS numbers eventually).
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