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Member review of PrimusDSL


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Ad-hoc PrimusDSL Forum

Reviews:
read 37 reviews (12 positive) (15 negative)
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Review by lacerte See Profile
Posted: 1.9 years ago
member for 1.9 years, 6 visits, last login: 1.8 years ago


Windsor,ON
$70 per month (month by month)
about 38 days
"OK tech service if you persist and can stay on hold"
"last few days I've noticed much slower night speeds 1/2 of daytime"
"so far good value when considered with phone/long-distance bundle"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Dec 5 2007

    PRIMUS DSL: Windsor Ontario
    I moved from MNSI (4 years) to Primus (5 months ago) and other than delays with re-assigning my line at the BELL demarcation point I've been happy with service so far.

    They even refunded 30 days worth of unused DSL service as a credit since it took 38+ days to actually get an active DSL line switched over from MNSI. Although it took four persistent phone calls to obtain the credit.

    Not until 1 week ago did I notice that night upload/download speeds were slow (YouTube was useless, and DSLREPORTS.COM speedtests showed 120Kb/sec down 130Kb/sec up. pathetic speeds!

    I've written Tech Support about this slow down and I'll see how they respond.
    I would not have left MNSI if they would have offered a similar Phone/LD bundle.
    I'm glad to be rid of Bell!!! more than I'm frustrated with Primus!

    I work from Home 2-4 days per week for a US computer company, so I am online 12+ hours per day and I can say with confidence that something has changed. To me it seems that Primus has changed my connection (at least at night) to a "DSL Lite" ( max 512Kbs) instead of the "up to 5Mb/sec regular DSL that I'm paying for.

    SpeedTouch 516 v6 Modem - from Primus

    PHONE SERVICE:
    Also, Ive gotten used to my home phone dialing/ringing me back immediately after I hang up from a call. (strange) Wife has reported that phone service has reported "all lines busy" a few times in the last two weeks during the day.


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