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Review by wonkaman2002 
UPDATED: 62 days ago
member for 3 years, 30 visits, last login: 40 days ago
 St Catharines,ON
 $30 per month
 about 25 days
 "Prices are good .... they seem to be anyways"
 "Mediocre Customer Service, Agents who can't speak English, the list goes on"
 "STAY AWAY IF YOU CAN. Will be ripped off for nothing."
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I saw the advertisements for Primus and thought why not give them a try ! at least they're not bell. Got the equipments fairly fast but guess what? the power adapter for the VOIP router is from India. It doesn't plug into any wall socket and I found out from the internet that it's used in India and UK. Also the modem doesn't work at all ; no power comes into it no matter what I tried to do. I tried talking to Tech support , I didn't understand them at all and they didn't know what to do. I wanted to also change my address, they put me on hold because they "Don't know what to do" and after 30 minutes of hold I get hung up on. THREE TIMES. I emailed support and they said they never do that it might have been me. No apologies no nothing. Their agents need alot of training and work to speak better english and have better customer service skills.
So I been waiting at least 25 days if not more , and nothing. NO INTERNET NO PHONE. I talked to them several times and no apologies no nothing. The agents are even snippy with me and get hung up on. I asked for credit because they charged my bank account for nothing. They copy pasted some bullshit from their terms and conditions that weren't relative and said therefore they can't credit me. I talked to my bank and I filled an application saying the charge was unauthorized and got my money back plus I am taking further actions against Primus at this point. So much for trying anything with them. My personal advice, don't go with them they're not reliable and theives.
P.S==>To teksavvy guys, please don't advertise your service all over my post telling me to go with you guys. I know you guys exist thanks for coming out. I will try it if I feel like it.
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PrimusDSL
