Review by dualsub2006 
UPDATED: 344 days ago
member for 1 year, 410 visits, last login: 1 days ago
 Newport,Campbell,KY
 $45 per month
 about 25 days
 "Connection was reliable. Slow, but reliable."
 "Price, (lack of) speed, support"
 "If you have the chance to sign up with Cincinnati Bell; don't."
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(ratings below consensus)
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I had Zoomtown for years. The 3 Mb package that was never faster than 1.5. I hung in there with Cincinnati Bell forever. Kept paying and paying without getting anything. I called in to tech support about my slow speeds. Every time I was told the same thing, you're too far away for the speed to get any better. Nobody would ever answer why it was installed in the first place if I were too far away. I was always treated like a 2nd class citizen whenever I called Cincinnati Bell.
I switched to Insight and Vonage about a month ago. Best move I ever made. Got my speed up in the ballpark of what is promised (8.5+ on a 10 connection) and attentive support. They actually want to come out and "look in to this" speed issue. Wow. Cincinnati Bell never did that one.
Vonage call quality is PERFECT! I had always been told that my multi handset cordless phone system wasn't capable of delivering high quality sound. I only paid $50 for it so who knew. Vonage on the same phone system sounds crystal clear.
Cost savings is nothing short of amazing. For 2 phone lines and Zoomtown from Cincinnati Bell was $163 with zero (cell phone) long distance usage. With Insight Broadband (Internet only, DirecTV subscriber here) I pay $40 a month. 2 phone lines from Vonage (long distance included) $43. $80 in MY pocket every month.
Funny, when I called Cincinnati Bell to cancel everything nobody treated me like a 2nd class citizen. The dude even called me sir. He was shocked that I wanted it all shut down and shut down now. Didn't even want to talk about "specials". His last question was "do you want to make payment arrangements for your final bill?" I asked what he would do if I didn't, shut me off?
Bottom line, unless Cincinnati Bell is the only rat in the race do yourself a favor and try someone else first. None of these companies are perfect, but you can get a better product elsewhere.
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Cincinnati Bell
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