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Review by dcurrey See Profile

  • Location: Mason, Warren, OH, USA
  • Cost: $54 per month
  • Install: about 2 days
  • Telco party Cincinnati Bell
Got FTTH
Minor glitches on TV no bridge mode on modem.
Wait and see how it goes long term
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

2-12-18

Its that dreaded time of year again. Back to the CB store to see how much of a hassle they are going to give me on keeping my internet price down.

Surprisingly they offered to renew my 100/20 plan for $49.99 a month. (No TV) Was paying $44.99. They finally are allowing me to return my modem. This will save me the $7.99 plus some change in sales tax.

Looks like I am good for another year.

Service remains solid.

12-10-15

Got hit with another price increase in November $15 was going to get another one in December not sure how much and in January the forced modem rental is going up another $3. This would put my total bill close to $150 for two TVs (whole house dvr) and 30 megs internet.

Rather than just go in like I have been every few months to get new deal I just went in and canceled all TV services. Its just not worth the hassle.

But for reference TV had shown some improvement less stuttering during recorded shows. The issue of failing to record and auto restart of show just disappeared after a couple more weeks and never returned.

Internet is rock solid now. The 10 minute blackout also stopped happening.

11-28-14

Got a letter from CB informing me my promo is ending and to call to get new promo. What a joke that was person couldn't understand us nor what was going on had no clue about letter think they hung up on us. (CB needs to end outsourced help desk).

Wife stopped in local office said he couldn't do anything for another 4 days and to call him.

Next day voice mail was left from different local rep. Basically same as letter.

Did call the local office dude she talked to and got a decent renewal. Basically same TV but bumped internet to 30megs. Just a slight increase in price. Assuming they don't screw it up.

Have had a few issues with random 10 minute timeouts on internet and TV. Nothing I do on my end fixes it. Comes back up after ten minutes by itself. Problem is bad for few days then gone for a few weeks.

TV still has minor skipping and sometimes shows just don't record. New issue is auto start over of a dvred show. Very annoying.

11-24-13

CinciBell has been running new fioptics lines in my neighborhood since around Labor Day. On the Nov. 19 sales dude shows up at door offers me Fioptics Elite with 20meg internet and whole house dvr (2 tvs) for $97 will this is $30 less than I am paying Time warner. I don't have whole house dvr and only get 15meg internet if I am lucky. So I signed up.

Next day he called and had install set for Nov. 21st.

Guy took 4 hours to do about 1 hours worth of work. Manly he used existing wiring cat5 line and existing cable line to hookup modem. ZTE brand modem. Added a Acatel Lucent ONT in the basement this connects to the fiber line. That in tern hooks up to outside cutoff on side of house. Fiber then lays on ground to it hit pedestal. To be buried shortly.

Install could have been better If I had known in advance that the would cable modem back feeds the coax lines I just would have had the cable modem installed next to lucent device. As it stands now the lines run from one side of house to other then back to home run box then back out across house again. Just should of had a 6 foot coax run and new cat5 line from cable modem to my router.

As far as service goes I actually get close to advertised speeds. Far cry better than TW was giving me. CB refuses to put router in bridge mode this is causing me some minor issues since I am doing double NAT.

Tv picture seems on par with TW. Only two issues was first have an 15 year old CRT type TV that only has one composite video feed. Was already in use by ruko so I had to unhook it. Seems CB doesn't use coax out on the cable boxes. Oh well time to upgrade TV. Second was my main remote didn't support the ZTE cable tv boxes. Had to program each button off new remotes. Neither of these issues was CB fault just annoying for me.

First glitch wan on Nov. 23. Both tvs lost feed back to cable modem after calling tech support (completely useless. BTW) and several reboots later I managed to get the network access back up. (barely) Network light on tv cable box is now orange instead of green and I get a lot of random skipping and pixel blocks in action sequence.

Later that day then sent a tech out but don't think he did anything other than swap a couple cables out. Picture does seem to have returned to normal that night. Light is still orange but they say that indicates its linked for update.

Canceled my TW service on Sunday morning but thats another story.

Update as needed.


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