Review by (hidden by request)
Posted: 9.8 years ago
(review was emailed from domain earthlink.net)
 Petaluma,Sonoma,CA
 $49 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
(ratings well below consensus)
|
I ordered the DSL service two weeks ago and was given an install date of
Jan. 25th. I was assured that the installer would arrive on the 25th
between 8am and 5pm. I sat here all day and finally called the DSL
Service Center at 3pm to "make sure" they were on track. After 20
minutes on hold I had the displeasure of talking with the most uncaring
and unhelpful service rep who informed me that "I see da oder, but da
dinnt rite down your oder" ..."dat mean I ken get it re -scheduled fo
Feb 11 if you want I do dat" I spent the next 40 minutes off and on
hold with this idiot, trying to decifer his misguided attempts at
English and asking nicely to repeat himself slowly. This is how I obtained accurate spellings of his verse. Thank God he works for PacBell and not air traffic! What we have now is a disgruntled customer and not a planeload of dead bodies. When he came on the last time he said I should get my order straight with sales and that this was a sales problem. He transferred me to the sales line where I was on hold for 35 more minutes until, yes, you guessed it, the
line went dead at 5pm. If you have been keeping track of the minutes in
this story and you come up with the one hour and thirty five minutes
figure, why, you win a prize. Has anyone else received such horrid
treatment? I was so naive. I have lost faith and now I have to call
again in the morning to re-schedule an appointment...
Charles
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