 Review by chdude3 
member for 9.8 years, 529 visits, last login: 47 days ago
updated 2.2 years ago
 Oakville,ON
 $48 per month "Good speed and reliability." "Rising costs, caps, no cheaper tiers, occasional outages." "Know what you're getting into."
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(ratings match consensus)
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I've been on Cogeco since I moved into a new neighbourhood. I signed on with them simply because DSL wasn't (and still isn't) available. And I'm so glad I did. The speed has bumped from 1.5 to 3 to 5Mbps, and I've only experienced one service outage of a few minutes one morning. The service just keeps getting better, without getting more expensive. I'm a diehard Cogeco fan now.
Updates; even further speedbumps have been great, as well as better compatability with Xbox Live. Only one outage of any significant length, which wasn't even that long (30 minutes). Essentially still no complaints with the service!
Updates; Several short outages. Costs are continually rising now, and Cogeco don't offer a reasonable internet package between Lite and Standard. They also don't offer anything except the all-singing all-dancing VOIP package at a fixed price. Seriously considering changing some services; only thing holding us back is that we can't get DSL. I'm still generally satisfied with the service (as opposed to previously impressed), and getting very dissatisfied with the costs.
Updates; Still generally satisfied with the service, but now pretty upset about the bandwidth and forthcoming charges. Costs have gone up for improvements to the ISP that I don't find beneficial. HiDef has had some audio dropouts as well.
Updated; UBB *AND* a price increase? You've got to be kidding, Cogeco. I'd ask whether you could show any MORE contempt for your customers, but I'm afraid you'd actually take me up on that.
Updated; Well at least the customer service has been good, but for what they're charging I damned well expect that.
Updated; The service is still generally reliable, and the support from Cogeco members of this forum has been spectactular. However the price continues to increase without any particular benefit to the customer. Value for the money is poor, but unfortunately it's still better than any of my currently available alternatives.
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