 Review by dataiv 
UPDATED: 129 days ago
member for 7.7 years, 3389 visits, last login: a few hours ago
 Burlington,ON
 $160 per month
 about 7 days
 "Install was quick, back in 1998. Fast and reliable service."
 "I had TONS of problems with the feed in the local area, causing almost three years of headaches! The last two have been fine."
 "Now is completely reliable for me, and speed is consistently fast. Price keeps going up and lots of nickel and diming."
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(ratings match consensus)
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--- July 20, 2009 ---
A new feature on the Cogeco Digital Phone is direct international dialing. At first glance this seems like a welcome new feature. However, the per minute rates are completely nuts and it is obvious that all Cogeco is thinking about is profit, profit, profit - "how can we rip people off some more..." - Given that the cost of the digital phone is already around $55/month, I would have expected reasonable per minute rates - most European countries land line calling should be around 3 to 5 cents/minute and mobile around 25 to 30 cents/minute. This would be competitive (which is what their website says - "competitive international long distance" - HAH!). No, forget it! The average land line per minute price for calling most European countries is 10 cents/minute and mobile ranges from 39 to 69 cents/minute. They are out of their freaking minds! I hope not too many people fall for this. It's completely unacceptable.
Since having the phone service installed just over 3 years ago, the price has gone up significantly. The internet price has also gone up, as well as the cable TV price. Some increases can be expected of course, but this is getting out of hand. I believe now the pricing of the phone is basically the same as we could get for a normal land line again - which always worked. Cogeco's phone has had several days where it doesn't work for half the day because of issues at their main office.
--- September 24, 2007 ---
Enforcement of bitcaps in the middle of the month was a terrible idea. I was not affected, but nevertheless I think it is a bad idea. Also, the enforcement system had issues which suspended many people before warnings were even sent. If they had taken the time to ensure the system would work properly, and then begun enforcement at the beginning of October instead after notifying customers, things would have gone much more smoothly. No longer impressed after this poor execution of policy, however, since I do not exceed the bitcap, I will stay with Cogeco for the speed.
--- May 9, 2007 ---
The last three years have for the most part been uneventful. Speeds are consistently fast and reliability in the last year is greater than 99.999% (excluding power outages where the whole neighbourhood was out, including my house, which was probably around 20 hours this year). The system is definitely much more reliable than it was before VoIP was rolled out. Given that years ago I was seeing less than 75% uptime, this reliability is a welcome change. Newsgroup (usenet) service is usable, which is a nice bonus, and accounts for my upgrade from 4/5 to 5/5 on services.
--- April 10th, 2004 ---
When I first signed up I had 512/512 kbps for $59/month back in February 1998. Then, in October of that year they upgraded everyone to DOCSIS modems, and that's when the problems started. They didn't completely go away for about the next three years, and it took tons of dealing with different support and maintenance people to finally get some action. The problems were always related to some kind of water damage to some equipment, or someone half cutting through an underground cable - that sort of thing. It just took forever to fix and I had no high speed alternative in the meantime.
The last couple years have been just fine, and the speeds now at 5000/640 kbps are great. If you live on a street where more than a couple people have Cogeco Internet on the same feed, you should be just fine, because if anything goes wrong for everyone in your neighbourhood, you have a bit of extra weight to complain with.
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