 Review by urbanriot 
UPDATED: 299 days ago
member for 3.7 years, 1024 visits, last login: a few hours ago
 Ridgeway,ON
 $74 per month
 "Almost always available, newgroup support, fast torrents, great speeds, good phone and dslreports support."
 "Strictly enforced, horribly low bitcaps! Issues scheduling tech calls. Slower performance in dense, older infrastructure areas."
 "Good for casual browsers and email checkers. BAD for downloaders."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been using Cogeco's service since before their name was attached, for at least 10 years and I've typically had an all around excellent experience with their service until recently. The following encompasses my most recent two years with their service.
Cogeco has one serious, negative flaw:
- a strictly enforced, draconian bitcap of 100GB on a $70 a month pro account. What's the point of having 16 Mbps if you can only do 100 gigs in a month before you're locked out?
Cogeco has many positive points:
- excellent newsgroup support that's far better than any other ISP in our region; 3 day retention with subscription support for many binary groups.
- a strong team of employees that genuinely care about their users
- local knowledgable tech support that speak a clear and understandable English who are available 24/7
- a number of dedicated employees who take personal time to help people on broadband reports
- some highly motivated, dedicated and skilled on-site techs
Cogeco's negative points:
- inflexibility in scheduling on-site support calls outside of large cities
- a few on-site techs who aren't so skilled
- often the phone support personal are not aware of issues that they should be aware of, to better help customers often which result in...
- an inability to repair or diagnose issues that clearly exist outside your home
Followup comments:  
DrDog
VIP
join:2006-07-28
Fort Erie, ON | on site techs have you had someone around other than me? I don't try and miss calls. If you are booked and in my lineup, you will get looked at | |
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urbanriot
join:2004-10-18
Ridgeway, ON
 ·Cogeco Cable
| Re: on site techs I'd actually written the above long before you came out; previously I'd had horrible experiences with calls and scheduling. I had to leave for a family emergency for 10 mins once, and while I was on my way back, the guy couldn't wait when I was 2 mins away. The Cogeco representative told me, "Sorry, he's in a rush and can't wait." And I'm thinking, "what rush, if I wasn't there, he would have been working on my problem not rushing wherever he had to rush to."
I'll re-read and correct when I get home tonight, I'd hastily edited it to include my recent frustrations with the newly enforced bitcap so it might have some old review. | |
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urbanriot
join:2004-10-18
Ridgeway, ON
·Cogeco Cable
| said by DrDog :have you had someone around other than me? I don't try and miss calls. If you are booked and in my lineup, you will get looked at Updated my review. No, you're one of Cogeco's best assets and it definitely wasn't directed at you. Unfortunately, I went through a few other people before you were able to fix things up and I might have kept my digital cable TV if the other guy was able to fix the picture dropouts last year. | |
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