| Review by DavidT |
member for 6.7 years, 1079 visits, last login: 8 days ago
updated 1.2 years ago
- $70 per month
- about 5 days
- "Fast, stable speeds as-advertised / Relatively reliable"
- "Painfully low bandwidth caps / Inaccurate bandwidth meter"
- "You get what you are promised, but be prepared for frequent price increases, tech support headaches and billing nightmares."
|Pre Sales information:|
Value for money:
(ratings match consensus)
My experience with Cogeco is a bit mixed, to say the least.
To be perfectly fair, the service we receive is exactly as advertised. We subscribe to Ultimate 30 and receive 30Mbps down and 2Mbps up. It is very reliable with only a few interruptions over the past two years (albeit pesky ones).
Tech support is just
Uhg! Their attitude towards situations is infuriating. If youre having connection issues, they will think of every possible way to blame the issue on you. Even then, they are very reluctant to admit that the problem might be on their end. If it comes down to requiring a technician visit, they will make you very uncomfortable about it. You better make sure the problem isnt on your end, otherwise youre going to end up paying. This was the attitude I received every time I called, despite providing ample evidence that the problem was with their network. The only reason Ive given them a 25% is because of the few employees that post on the BBR forums (unofficially). They are far, far more helpful and understanding than phone support. Unfortunately, some of them seem to have stopped posting in recent months.
Bandwidth caps are an absolute joke. We started off with a 125GB cap. This was recently increased to 175GB, but at the cost of an extra $5/mo as well as the removal of the $50 overage cap, meaning they can keep charging you to their hearts content. This was a take it or leave it service change, with no option to stay on our current package. Frankly, its an absolute rip-off and a clear abuse of their cable monopoly.
The only thing more laughable than their bandwidth caps is their bandwidth meter. All it takes is a quick skim over the forums and youll find numerous reports proving that the meter is wildly inaccurate. Customers are frequently overcharged and the issue is so severe that is has made the front page of Broadband Reports several times now. Their meter is not regulated by any third party (e.g. Measurements Canada), so they essentially have a licence to print money and theyre not afraid to use it.
If it were not for the ridiculous dry loop fees imposed by Bell, I would be switching back to TekSavvy in a heartbeat.