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Member review of Cogeco Cable


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Reviews:
read 360 reviews (194 positive) (104 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$75 per month avg ($22 to $200)

Speed test results 3 year trend

Review by David_T See Profile
UPDATED: 175 days ago
member for 3.2 years, 185 visits, last login: 10 days ago


Oakville,ON
$59 per month
about 5 days
"Decent speeds during non-peak hours, Good Tech Support"
"Expensive, Peak Hour Congestion, Insanely low bandwidth caps and *grumble* Throttling..."
"Not worth the money at all anymore."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    So far I'm moderately happy with the service. When it was first installed, it was great, super fast speeds, great connection. But as the months passed, it seems it just kept getting worse and worse. Now about 3 months later, I can't seem to go an hour without loosing my connection. When gaming online I'm suffering packet loss and high pings.

    When the service is working fully (No packet or connection loss) It's great, with a constant speed, unfortunately, it's not working fully as frequently as it should be.

    Installation was great. Took the tech about 10 minutes to get it installed, I was up and running about 2 minutes after the installation.

    If they can fix my connection drop and packet loss issues, then I'll be a happy camper.

    Update: As of July 14th, I am now with TekSavvy. Problems with my speeds continued, and I frequently saw drops to nearly 3Mbps during peak hours. I no longer had any packet loss issues however. The constant price increases were certainly not welcomed either (was originally paying $39/mo, now paying $59/mo). The constant throttling also pushed me over the edge.

    It's not nearly worth the green in my opinion.

    Followup comments:
    shadowrider

    join:2006-10-11

    speed problems with cogeco

    I had a problem with speed (less than 3MB download and supposed to get 10MB) so, I ran PC PITSTOP and it said my disc was fragmented and my restore memory was too big. I defragged and shrank the memory problem and ever since I've been getting over 9MB download speed. I analyzed the disc before defragging and it said it didn't require defragmenting. I did it anyway and the results are great. I don't have a problem with packet loss, so it may have been a different situation for me.
    BeoWulfz

    join:2003-01-09
    Georgetown, ON

    Speeds

    Well they Advertise 10megaBIT which roughly comes out to just under 8 megabyte... I have a 3com Superstack 3300 which is registering the actual modems as 8mb lines which is TRULY odd because there equipped with 100mb ports... it links at 100 but tells the computer that the residual gateway comes out as 8mb from what XP Tells me when I check the network properties Gateway Icon when I directly link to the modem

    Ignite
    Premium,VIP
    join:2004-03-18
    UK
    clubs:
    ·BlueYonder Interne..
    ·Be There

    Re: Speeds

    said by BeoWulfz See Profile :

    Well they Advertise 10megaBIT which roughly comes out to just under 8 megabyte... I have a 3com Superstack 3300 which is registering the actual modems as 8mb lines which is TRULY odd because there equipped with 100mb ports... it links at 100 but tells the computer that the residual gateway comes out as 8mb from what XP Tells me when I check the network properties Gateway Icon when I directly link to the modem
    The standard service is 10Mbit which translates to 1.28Mbytes/s not including overheads, so downloads of the order of 1.2Mbytes/s are about right for good performance.

    daveyjones

    @cgocable.net

    Cogeco Sucks!

    Yep there is a lot of Bullshit from cogeco

    I have had no stop problems.. when i phoned in for service i had to wait 5 days before a tech came out..

    Screw Cogeco!

    Fireblade

    join:2008-08-27
    St Catharines, ON

    Score

    Your review's score is too high for the shitty service they've been providing you!
    --
    I love fish sticks. I love putting fish sticks in my mouth.

    David_T
    TSI, here I am

    join:2006-09-01
    Oakville, ON
    ·Cogeco Cable
    ·TekSavvy Solutions..

    Re: Score

    said by Fireblade See Profile :

    Your review's score is too high for the shitty service they've been providing you!
    It is accurate for the service we received when we were with Cogeco for Internet. I switched to Teksavvy a long time ago, but never updated the scores to represent the service we were receiving before we left.

    I didn't include my opinion on their Cable TV service though, since I figure this index is more for ISP service. But if I did, that rating would be a hell of a lot lower.
    Forums » comments on review of Cogeco Cable


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