 
Truthiness
@cgocable.net
| speeds I am in the same boat. My Internet Pro speeds are about 4 megs. Been dealing with Tech Support for 5 months and still unable to solve problem. They always refer it to "Maintenance" which is Slowgeco code word for "F*** You!"
Selling a product that you cannot deliver is CONSUMER FRAUD. | |
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zippythezipp
join:2001-10-21
Canada
| Re: speeds said by Truthiness :
I am in the same boat. My Internet Pro speeds are about 4 megs. Been dealing with Tech Support for 5 months and still unable to solve problem. They always refer it to "Maintenance" which is Slowgeco code word for "F*** You!"
Selling a product that you cannot deliver is CONSUMER FRAUD.
Well I hope your bit about "Maintenance" is not true; as I've just been told that "Maintenance" is going to fix my problem ( not internet) over the next 5 business days. This is after I called waiting 10 business days for the first "Maintenance" call. It's a good thing I'm pretty patient. | |
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zippythezipp
join:2001-10-21
Canada | Re: speeds Well maintenance did come out and my problem is pretty well rectified. VOD is a bit testy, but works. | |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON |  Re: speeds
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zippythezipp
join:2001-10-21
Canada | Re: speeds Short lived for me. Worse than ever now. No VOD, and missing many channels. I'm pretty well fed up.  | |
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ladyspiritsky
@cgocable.net
| The speed does suck where I am as well. Cogeco needs to upgrade their wiring or nodes before it gets a faster speed. I can only get up to 7kbps and up to 2mgbs at a time now. I think when they put in the digital phones is where we lost our speed to the internet. The phones take up baud speed. They say it doesnt but it makes sense that the phones do. I am very dissatisfied with Cogeco now. Its slow and the service sucks. We have had a slower service since Feb 2007. And still no improvements. Its nice that they give us a credit but when is it going to get fixed?? | |
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Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON | yes They promise speeds "up to" whatever. They could promise speeds up to 90MB/sec and still be OK legally. | |
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Truthiness
@cgocable.net | promised speed Pepsi, I could promise to sell you a new Mercedes and deliver a rusty old Buick and that would be alright with you? | |
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Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON | Re: promised speed no? why the hell would that be alright with me? what does this have to do with anything? please stay on topic. | |
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fantrais
@cogeco.com | issues with pro serv. have u tried swapping the modem? i was at one time experiencing the similar issue and i swapped the modem, so far that has resolved the issue for me.
cheers! | |
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GT in Cornwall
@cgocable.net
|  Slow speeds with Internet Pro solved
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fgsdfawd
@cgocable.net
| Modem Speeds It's likely just your area, which sucks for you, because that means no quick fix. I get 9 megs on my 10 line, even if it is prone to the usual slowgeco drop now and again. Many of these problems can also have quite a bit to do with your hardware. Look into configuring your router if you have one and make sure to reset them frequently, as well as your modem, if you notice slowdowns. There is the TCP limit thing he mentioned.. but you could just upgrade to a better version of windows, it's not entirely a money making scheme... besides what even runs on 98 now? | |
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UNSATISFIED
@cgocable.net
| Cogeco Internet I would definately reccomend against cogeco, especially for anyone who does more than just email and internet. It continuously disconnects, and is utterly unstable. I cant download a 3 minute download because the connection doesnt last long enough. If im lucky, on good days it takes 10 minutes, but this makes it impossible for online gaming and downloading. And its overpriced.
DONT GET COGECO! | |
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Never
@cgocable.net
| Do Not get Cogeco! At least have a look at the alternatives. Acanac is much cheaper for DSL, Skype in/out would solve your phone issues (it's as unreliable as Slogeco- so you'll feel at home), and you can get 2000 sat channels for free, get an adapter and run it to your TV.
I mean, what's the difference? Lousy products with lousy service compared, why not go the cheaper way? At least you'll know WHY it's unreliable! And you'll have a few bucks spare to put on your cell phone and rent a movie!
The service is atrocious. You can't get service UNLESS you owe them money. They misrepresent products. They misrepresent pricing policies. They do not tell you about the "extras" that they send without telling you that it's another couple $$$ on your bill (eg. Movie bundle "bonus" magazine is actually $2 monthly).
And my 'hi-speed broadband" is actually low-width, extremely slow, and by the test they sent me to 90% slower downloads, 73% slower uploads than the rest of the world. Do they fix it? No.
But, God forbid you should be late on your bill!
Basically, it's time for a class-action suit. Check your past bills and see if you can't find things you don't recall ordering.
BTW, for the few who don't know this, Cogeco buys their VOIP and internet products from Bell, it's all resold and all available for you to get at wholesale prices yourself. So, why bother with the frustration of getting charged for the 3 other hands in the middle before it gets to you? | |
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MicrosTech
@cgocable.ca
| Cogeco internet and voip Ive had internet from cogeco and it worked just fine untill last month. I called the phone support center and they send me a tech one day later. He changed the exterior wire witch had been damadge by squirel. since then it run superfast.
10 on 10 for Cogeco | |
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help1234
@cogeco.com | slow speed you have packet loss at the modem - Call Cogeco and ask for more testing - a service call may be required. | |
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obsurv
@cgocable.net
| speeds.... Cogeco brought out an mailing today claiming they would charge for excess usage starting April 1st. Today is the 15th. They were "excited" to offer an step up to the internet lite basic package. It would give you 3x the download speed and 2x the Usage. On two tests the speed has increased, but I foolishly upgrading two months ago to the "Standard" which would definitely give me the speed I need. It did for a day, they argued and then offered to send out a tech 5 days later and like many of us have said they treat you like you are an newbie/idiot. I cancelled the standard and am going to try the upgraded internet lite and see how long it lasts. Like Bell Canada of the old days, many of us have no choice but to use Cogeco and that pisses me off
Speed Test #70210918 by dslreports.com
Run: 2009-04-15 19:34:19 EST
Download: 2859 (Kbps)
Upload: 288 (Kbps)
In kilobytes per second: 349.1 down 35.2 up
Tested by server: 7 java
User: 2 @ dslreports.com
User's DNS: cgocable.net
Compared to the average of 385 tests from cgocable.net:
* download is 54% worse, upload is 44% worse
Like I said; this is faster than the basic lite version; I just hope it lasts
(P.S. While talking to a tech and trying to determine my usage to date we found out their server can't even open the page under my account) | |
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drewis
Premium
join:2006-09-04
Hamilton, ON | Re: speeds.... if you can get it, switch to Teksavvy.
thats all im going to say. | |
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Cogeco Cable
(28)
(21)
(49)
(14)
Welland,ON
$69 per month (12 month contract)
about 7 days
"When it works it works great."
"Lately all I can get out of my Pro (16 Meg/1Meg) connection is 1-2 Meg at the max."
"7 months with the same problem and they still haven't fixed it and now I am being told that I will have to wait another 5 month"
