Review by ancodia 
member for 5.5 years, 876 visits, last login: 1 days ago
updated 2.3 years ago
 undisclosed location
 $60 per month "Fast speed & reliable" "low bitcaps, UBB, overcharges, broken bandwidth meter." "fast but low bitcap limits, broken meter, UBB billing & high fees make it a no so great choice."
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(ratings well below consensus)
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update sept 28 09 - recieve my first bill (it was incorrect btw). Discovered they charge TEN DOLLARS per gig for going over the cap. NOBODY mentioned this to me. COMPLETE RIP OFF. DO NOT SUBSCRIBE TO COGECO.
update : sept 09 - decided to give Cogeco another try as DSL service is only about 3.5 meg in my area. While I am impressed with the customer service/installation that is over shadowed by the high price, low usage cap, high over use fees & (and this is the kicker) the broken bandwidth meter. My reading and Cogecos meter differ by 19% (and naturally it's in Cogeco's favour). What a sad state Internet Service in Canada has become. I can either pay Cogeco $80 month to download 100g or I'll be paying Bell (via Teksavvy & the new UBB fee) $65/month to download 100g. Add to that the HST next year @ 13% and Internet service has simply become too over priced. Ultimately the blame lies with the CRTC for allowing things to degrade to this level, as their 'let them charge whatever they can get' attitude has allowed Internet access prices to reach a level where it now prevents Canadians from exploring all the new things the Internet has to offer. Sharing files? no can do. High quality video calls? no can do. Offsite backup of your data? no can do. The list can go on forever. I've been using the Internet for almost 15 years and it sort of depressing to see that after all the growth we've ended up here with an over priced, crippled duopoly controlled Internet.
I recall when the Wave first came to Niagara. People couldn't wait to get their cable modems installed. People spent countless hours exploring the Internet. Now? Cogeco ups the speed on standard & comes out with a 50 meg package. What happens? Most people didn't care, other wondered why their demands for higher caps went ignored, the rest just mocked the company and it's products. How things have changed.
The Internet experience was about exploring all the things you could do, but it has now turned into an Internet full of things you can't do because you are either throttled or capped. Krispy claims UBB is the way to go, but how is the Internet experience better with a meter clicking away in the background determining what you should/shouldn't do.
Truly a low point for the CRTC and Canadian ISPs.
whatever happenned to a business trying to be the best over the competition. Wanting to deliver the most for the least to the customer, trying to give the customer a fair deal, trying to gain customer loyalty. Seems Cogeco is cashing in on years of customer loyalty to make short term profit. Sadly ISPs seem to have devolved into a 'the customer doesn't know what they want' sprinkled with a 'us vs the customer' attitude. I thought a business was expected to deliver what the customer wants, seems ISPs (via the government) have been permitted to only deliver what the business wants the customer to have regardless of what the customer demands.
What a mess.
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my old review :
I've been a 10 year customer and was happy with Cogeco. Until mid September 07 that is , when they decided to enforce caps with no prior warning (read about it here : »[Niagara] Cogeco Bitcaps ). $50 month buys you a 60 gig cap. Go over 80 gig and they'll lock you out. Very poor value in this day of age. You're better off getting unlimited DSL for the same amount of money (read Teksavvy). DSL is half the speed but at least you will be able to do whatever you want, whenever you want, and for as long as you want. Cogeco also traffic shapes p2p to the point it is useless! If you p2p then Cogeco is not for you!
Don't let a bitcap monitor dictate your Internet experience. Please think twice about supporting companies that enforce bitcaps.
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