Review by bjantzi 
UPDATED: 2 years ago
member for 2 years, 6 visits, last login: 1.6 years ago
 Oakville,ON
 $48 per month
 "High speed internet is fast when it works, Changing to RCA from Samsung modem seems to have resolved problem."
 "Samsung stalls and takes many minutes to unfreeze, has been virtually dead for 5 days."
 "Changed Samsung to RCA Modem & issue seems resolved! RCA is 3853/615 vs Samsung died to <600 kbps/99 kbps past 5 days.TKS Cogeco"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
HAPPY CAMPER NOW!!!
Thank you everyone! (especially help1234@cogeco.com for how to do). Changing from the Samsung to the RCA high speed cable modem moved the speed up to 3853/615. People at the Cogeco storefront at Oakville Place were very helpful too. Fabulous!
Thanks again everyone, & Cogeco! This seems to have resolved my problem.
Looks like the Samsung was starting to die.
Current time: December 10, 2007 5:53 pm EST. L6L 3L3
new speed: 3853/615 ! yay!
»/im/41572392/30495.png
UNHAPPY CAMPER HERE. High speed internet is fast when it works, but it has suddenly started freezing mid-transmission whether upload or download... net result is performance far worse than dial-up. It IS DEAD. DSLreports demonstrates this... look it up. Past 3-4 days has been worse Internet performance than in 1996 when I had dial-up with Netcom. Cogeco... you must do better. Is there a node problem in our neighbourhood... something jamming up? Please get it cleared. I have made no software changes in weeks. What happened 3-4 days ago to Cogeco high speed internet service? It just DIED. Current date time: Dec.8,2007 10:58 pm EST. L6L 3L3
LOOK: »/im/41468443/78287.png
next day, Dec.9,2007 2:05 pm EST: it gets even worse: »/im/41499712/86188.png
it slowed down even more to: 126/56....???
Followup comments:  
Airwolf
Merry Christmas. Shtter was full.
Premium
join:2001-10-30
Windsor, ON
clubs: | ... Did you contact tech support? | |
| 
help1234
@cogeco.com
| slow speed testing shows you are on a Samsung modem - If you exchange the modem to an RCA, you will get better speeds.
DIRECTIONS TO: QEW & TRAFALGAR
Exit QEW Toronto at Trafalgar Road, head North on Trafalgar to Leighland Ave, turn left, Oakville Place on Left hand side. Located at QEW and Trafalgar. Storefront is on the main level just outside Sears.
HOURS:
10:00AM to 09:00PM (MON - FRI)
09:30AM to 06:00PM (SAT)
11:00AM to 05:00PM (SUN) | |
|  | bjantzi
join:2007-12-08
Oakville, ON
| Re: slow speed Thank you for this VERY helpful comment & suggestion w/directions too. I will do this and report back on improvements.
Much appreciated,
Brian
ps. apologies for anxiety level... have been freaking out here (LOL)
said by help1234 :
testing shows you are on a Samsung modem - If you exchange the modem to an RCA, you will get better speeds.
DIRECTIONS TO: QEW & TRAFALGAR
Exit QEW Toronto at Trafalgar Road, head North on Trafalgar to Leighland Ave, turn left, Oakville Place on Left hand side. Located at QEW and Trafalgar. Storefront is on the main level just outside Sears.
HOURS:
10:00AM to 09:00PM (MON - FRI)
09:30AM to 06:00PM (SAT)
11:00AM to 05:00PM (SUN)
| |
| | | bjantzi
join:2007-12-08
Oakville, ON
| Re: slow speed UPDATE:
It worked!!! Changing from the Samsung to the RCA high speed cable modem moved the speed up to 3853/615.
Thank you very much help1234@cogeco.com for how to do! Looks like the Samsung was starting to die.
best regards,
Brian
Current time: December 10, 2007 5:53 pm EST. L6L 3L3
new speed: 3853/615 ! yay!
»/im/41572392/30495.png
said by bjantzi :Thank you for this VERY helpful comment & suggestion w/directions too. I will do this and report back on improvements. Much appreciated, Brian ps. apologies for anxiety level... have been freaking out here (LOL) said by help1234 :
testing shows you are on a Samsung modem - If you exchange the modem to an RCA, you will get better speeds.
DIRECTIONS TO: QEW & TRAFALGAR
Exit QEW Toronto at Trafalgar Road, head North on Trafalgar to Leighland Ave, turn left, Oakville Place on Left hand side. Located at QEW and Trafalgar. Storefront is on the main level just outside Sears.
HOURS:
10:00AM to 09:00PM (MON - FRI)
09:30AM to 06:00PM (SAT)
11:00AM to 05:00PM (SUN)
| |
|
Chickie2
@cgocable.net
| Way too slow here too!! In reply to the posting about what happened 3-4 days ago with Cogeco?
Same thing happening here, we are L6L 1E7, tried everything here, all hardware up and running AOK. But constant 'page cannot be displayed' messages, email service not connecting. Alot of hitting the refresh button. I called customer support this evening to see what the heck was going on, everything is fine on their end and even my modem is running fine BUT they suggested to bring it in to get a replacement as it must be too old. I agree that it is old in computer years but with others in our area reporting the same thing, something is up. Maybe the Beavers were right about consistancy with phone high speed internet.  | |
| | bjantzi
join:2007-12-08
Oakville, ON
| Re: Way too slow here too!! Thanks very much, nice to hear I'm not alone. Does sound like something is up in our area (too much coincidence). However, I am going to take the suggestion and replace the Samsung cable modem with an RCA and see what happens... I'll report back here on how this works (or not)... (likely Wednesday). Cross fingers and hope.
best regards,
B
said by Chickie2 :In reply to the posting about what happened 3-4 days ago with Cogeco? Same thing happening here, we are L6L 1E7, tried everything here, all hardware up and running AOK. But constant 'page cannot be displayed' messages, email service not connecting. Alot of hitting the refresh button. I called customer support this evening to see what the heck was going on, everything is fine on their end and even my modem is running fine BUT they suggested to bring it in to get a replacement as it must be too old. I agree that it is old in computer years but with others in our area reporting the same thing, something is up. Maybe the Beavers were right about consistancy with phone high speed internet. | |
| | | bjantzi
join:2007-12-08
Oakville, ON
| Re: Way too slow here too!! UPDATE:
It worked!!! Changing from the Samsung to the RCA high speed cable modem moved the speed up to 3853/615.
Thank you very much for suggestion! Looks like the Samsung was starting to die. Changing to the RCA seems to have recovered high speed service.
thanks,
Brian
Current time: December 10, 2007 6:07 pm EST. L6L 3L3
new speed: 3853/615 ! yay!
»/im/41572392/30495.png
said by bjantzi :Thanks very much, nice to hear I'm not alone. Does sound like something is up in our area (too much coincidence). However, I am going to take the suggestion and replace the Samsung cable modem with an RCA and see what happens... I'll report back here on how this works (or not)... (likely Wednesday). Cross fingers and hope. best regards, B said by Chickie2 :In reply to the posting about what happened 3-4 days ago with Cogeco? Same thing happening here, we are L6L 1E7, tried everything here, all hardware up and running AOK. But constant 'page cannot be displayed' messages, email service not connecting. Alot of hitting the refresh button. I called customer support this evening to see what the heck was going on, everything is fine on their end and even my modem is running fine BUT they suggested to bring it in to get a replacement as it must be too old. I agree that it is old in computer years but with others in our area reporting the same thing, something is up. Maybe the Beavers were right about consistancy with phone high speed internet. | |
|
fantrais
@cogeco.com | modem... i was having similar issues with the modem as well at one time, and i had the samsung modem.. i then changed the modem to a RCA modem, not all great looking, but they work a lot better.. give that a try..
cheers! | |
| | bjantzi
join:2007-12-08
Oakville, ON
| Re: modem... UPDATE:
It worked!!! Changing from the Samsung to the RCA high speed cable modem moved the speed up to 3853/615.
Thank you for suggestion! Looks like the Samsung was starting to die. Changing to the RCA recovered high speed service.
tks,
Brian
Current time: December 10, 2007 6:11 pm EST. L6L 3L3
new speed: 3853/615 ! yay!
»/im/41572392/30495.png
said by fantrais :
i was having similar issues with the modem as well at one time, and i had the samsung modem.. i then changed the modem to a RCA modem, not all great looking, but they work a lot better.. give that a try..
cheers!
| |
| | |
Airwolf
Merry Christmas. Shtter was full.
Premium
join:2001-10-30
Windsor, ON
clubs: | Re: modem... The download speed is still quite low. | |
| | | | |
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