Review by diskdocx 
Posted: 1.8 years ago
member for 4.1 years, 1079 visits, last login: a few hours ago
 Burlington,ON
 $64 per month
 "Incredibly stable connection, extremely fast"
 "Restrictive Bitcaps, very limited package choices, no residential upgrade options"
 "Until Cogeco implements more flexible residential tiers, I would not recommend them to anyone other than light users"
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(ratings above consensus)
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Have been with Cogeco HSI ever since we moved into our house 6 years ago. Upgraded to Pro package 2 years ago.
Connection has always been reliable, and very fast. We had one outage, related to damage to the outside cable to the house. Did take some teeth pulling to get it replaced, and then the line was never buried. Eventually it got damaged, and getting that fixed was a challenge.
Of late, customer service has been much better, and for that I have to applaud Cogeco.
Unfortunately, the recent hard caps have been an unwelcome policy. I'm not an excessive user, and rarely use P2P (most of them don't work on this network anyway), but with the increase in available on-line media, I am finding my usage increasing. As my children age, I am sure that demand will continue to go up.
I am extremely disappointed that Cogeco has implemented these caps without offering any options to customers wanting higher tiered packages. I would gladly pay for what I use, but currently the only option is to get cut off when you hit your cap, or subscribe to a business plan, losing all your email addresses in the process. Neither of these are suitable to most customers, so I can only assume the hidden agenda is to remove heavy users from the network.
Until Cogeco implements more flexible residential tiers, I would not recommend them to anyone other than light users.
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