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Member review of Cogeco Cable


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Reviews:
read 359 reviews (194 positive) (103 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$79 per month avg ($22 to $200)

Speed test results 3 year trend

Review by Abattoir See Profile
Posted: 1.6 years ago
member for 1.6 years, 360 visits, last login: a few hours ago


Gananoque,ON
$50 per month (12 month contract)
about 5 days
"Their website was ok"
"Horrible reliability, service, billing, and support"
"Worst ISP ever"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My cable connection would go out for days at a time, particularly in the winter. I called Cogeco on a weekly basis, or more. Every time, I would have to start off trying to get past the same stupid rookie questions, and try (unsuccessfully) to get elevated to the proper people.

    After a year of complaints, they sent a technician who found nothing wrong. 6 months later, a technician came again, discovered the signal quality was very poor, and installed a booster. My connection went from unacceptable to unreliable. 6 months later, they fixed the problem but didn't remove the booster - my connection was out for a week this time.

    I was promised 2 weeks of credit for all my headaches. I was promised it for 4 months until it was actually delivered.

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    Forums » comments on review of Cogeco Cable


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