 Review by Abattoir 
Posted: 1.6 years ago
member for 1.6 years, 360 visits, last login: a few hours ago
 Gananoque,ON
 $50 per month (12 month contract)
 about 5 days
 "Their website was ok"
 "Horrible reliability, service, billing, and support"
 "Worst ISP ever"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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My cable connection would go out for days at a time, particularly in the winter. I called Cogeco on a weekly basis, or more. Every time, I would have to start off trying to get past the same stupid rookie questions, and try (unsuccessfully) to get elevated to the proper people.
After a year of complaints, they sent a technician who found nothing wrong. 6 months later, a technician came again, discovered the signal quality was very poor, and installed a booster. My connection went from unacceptable to unreliable. 6 months later, they fixed the problem but didn't remove the booster - my connection was out for a week this time.
I was promised 2 weeks of credit for all my headaches. I was promised it for 4 months until it was actually delivered.
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