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Member review of Cogeco Cable


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Reviews:
read 361 reviews (194 positive) (105 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$76 per month avg ($39 to $200)

Speed test results 3 year trend
Review by wonkaman2002 See Profile
UPDATED: 347 days ago
member for 4.2 years, 44 visits, last login: 176 days ago


St Catharines,ON
$52 per month
"Cable connection...that's all"
"Horrible customer service, slow internet"
"Expensive for nothing .....go to someone else"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·PrimusDSL
    ·Bell Sympatico
    This is per my experience , and my opinion about Cogeco. Some might agree , and some won't. But I am not willing to change my opinion about them after experincing them. Numbers will speak.

    The installation was great and quick I liked that about Cogeco. The technician was a very friendly person and the pre-sale staff were great. After that, my connection was slow at both afternoons and nights. I am not a heavy downloader. I watch youtube , play some games online , read the news, do my work remotely. I purchased the standard package which promises UP to 10M. I mean it doesn't have to reach the 10 at all that's fine but when its at 1 MB and less , that's ridiculous. I personally don't like the speed I am receiving at all and the customer service were of no help.

    If someone was to ask me whether to get Cogeco, I tell them to try another provider.

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    Followup comments:
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    blackzero
    Premium
    join:2007-08-16
    Trois-Rivieres, QC

    speed?

    seems like you got lite speeds,not standard
    permalink · 2008-12-23 17:20:40 · Reply to this
    NBtX

    join:2008-12-09
    canada

    Re: speed?

    Sounds like it. It happens once and a while, i think it happened to me once. Just call them up and tell them you think you're on the wrong package then you're paying for, and they SHOULD be able to fix it if that's the problem.
    permalink · 2008-12-27 11:09:38 · Reply to this

    blackzero
    Premium
    join:2007-08-16
    Trois-Rivieres, QC

    Re: speed?

    i agree with you.
    permalink · 2008-12-27 17:27:15 · Reply to this
    wonkaman2002

    join:2005-08-23
    St Catharines, ON

    Re: speed?

    worth checking even though bill said regular package ...either way its cogeco's fault
    permalink · 2008-12-29 07:01:59 · Reply to this
    wonkaman2002

    join:2005-08-23
    St Catharines, ON
    ·Cogeco Cable
    ·PrimusDSL
    ·Bell Sympatico

    		 talked to Cogeco and they said they need to come install a new line. What's wrong with the ones I have now? they haven't been there even a year from what I was told from landlord. So I agreed and they brought me the laziest technician possible (a contract too). He was sloppy, lazy and didn't want to install any lines at all. He stood in the living room and just looked around and then said oh it's really hard to install lines here. We'll need to drill a new hole (in a really rude manner that i almost punched him out of my house) and gave me this really weird paper with hand writing and another company's name and said have your landlord sign it. He came back (upon request from Cogeco by landlord who called them and gave them a lesson on manners and the lame customer service said to make another appointment and no drilling is needed). THE SAME LAZY SLOP comes back and insists that letter gets signed. He doesn't care what the customer service thinks and the landlord was there & the technician bitched her out because of the cable arrangements & the refusal to drill a hole.

    So now I still have slow internet. THANKS ALOT COGECO , THAT'S HOW LAME YOU ARE. I WILL BE SHOPPING AROUND FOR OTHER COMPANIES.
    permalink · 2009-01-17 13:19:17 · Print · Reply to this

    blackzero
    Premium
    join:2007-08-16
    Trois-Rivieres, QC
    1 edit

    Fuck contracts

    They make company savings but where's the customer satisfaction?
    permalink · 2009-01-22 23:52:05 · Reply to this
    Forums » comments on review of Cogeco Cable

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