| Review by hickins |
member for 3.9 years, 53 visits, last login: 45 days ago
updated 214 days ago
- $65 per month
- "fast and reliable connection"
- "good service but expensive"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've been with Cogeco since I moved to Burlington for about 1 year now, and this month I noticed an increase in my monthly bill from 88 to 99, I called customer support and they told me that I was on promotion for 12 months and now it is over, so I am paying regular price now. At this point I asked them whether I can negotiate this price as I could easily find competitive prices around, their answer was NO!! and told me that I can cancel if I wish!!
Of course with such an attitude, I told her that I'll be seriously looking for another offer and I'll call you back to cancel very soon, and she answered that that is ok and that I can call to cancel at any time!!
She made me feel like I was so worthless and I meant nothing to Cogeco and I have no interest in staying with them.
Update: I deleted a part where I mentioned that I will move with Acanac, for the reason that I changed my mind because Acanac can't keep my phone number and I'm looking for company that provides phone and internet and I can keep my number....still looking....
Update: I gave another call to cogeco, and I told them again about the billing problem, this time the rep was very nice, and she extended the offer to another 12 months, but she said I have to pay full price for at least 6 months after in order to give me another promotion!! I stayed only for the reason that i didn't find a provider that gives around 10Mbps and a phone service at the same time.
Now I'm having another problem, I subscribed to a internet tv provider , and I'm over my bandwidth limit by 6Gigs and I'm still on 23rd day of the month!! I don't know what to do? I'm thinking of getting a separate acanac dsl only for that damn internet tv thing, it costs less than paying bandwidth overage to Cogeco!!!
After I've been seriously thinking to switch to Acanac to Save money and get rid of the bandwidth caps, but I did stay with them after all, for the reason that I don't have time to switch and the fact that I need a reliable connection, and I had a previous experience with Acanac in my previous address and the speed sucked big time.
overall, yes I'm happy with the service, but definitely not with what they charge.
It looks like Cogeco listened to what we say!! I called in to cancel my service and they tried to keep me and they offered me discounts and I took it. I'm happy that they care to keep customers....