Review by hickins 
member for 3.8 years, 53 visits, last login: 1 days ago
updated 170 days ago
 Burlington,ON
 $65 per month "fast and reliable connection" "expensive" "good service but expensive"
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I've been with Cogeco since I moved to Burlington for about 1 year now, and this month I noticed an increase in my monthly bill from 88 to 99, I called customer support and they told me that I was on promotion for 12 months and now it is over, so I am paying regular price now. At this point I asked them whether I can negotiate this price as I could easily find competitive prices around, their answer was NO!! and told me that I can cancel if I wish!!
Of course with such an attitude, I told her that I'll be seriously looking for another offer and I'll call you back to cancel very soon, and she answered that that is ok and that I can call to cancel at any time!!
She made me feel like I was so worthless and I meant nothing to Cogeco and I have no interest in staying with them.
Update: I deleted a part where I mentioned that I will move with Acanac, for the reason that I changed my mind because Acanac can't keep my phone number and I'm looking for company that provides phone and internet and I can keep my number....still looking....
Update: I gave another call to cogeco, and I told them again about the billing problem, this time the rep was very nice, and she extended the offer to another 12 months, but she said I have to pay full price for at least 6 months after in order to give me another promotion!! I stayed only for the reason that i didn't find a provider that gives around 10Mbps and a phone service at the same time.
Now I'm having another problem, I subscribed to a internet tv provider , and I'm over my bandwidth limit by 6Gigs and I'm still on 23rd day of the month!! I don't know what to do? I'm thinking of getting a separate acanac dsl only for that damn internet tv thing, it costs less than paying bandwidth overage to Cogeco!!!
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After I've been seriously thinking to switch to Acanac to Save money and get rid of the bandwidth caps, but I did stay with them after all, for the reason that I don't have time to switch and the fact that I need a reliable connection, and I had a previous experience with Acanac in my previous address and the speed sucked big time.
overall, yes I'm happy with the service, but definitely not with what they charge.
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It looks like Cogeco listened to what we say!! I called in to cancel my service and they tried to keep me and they offered me discounts and I took it. I'm happy that they care to keep customers....
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