Review by WiMax 
UPDATED: 77 days ago
member for 6.3 years, 29 visits, last login: 4 days ago
 St Catharines,ON
 $22 per month
 about 5 days
 "Reliable, great retention pricing"
 "Poor install service, low band caps, invoicing options are 20th century ARCHAIC!"
 "Good value for money if on retention, if not, there are better options"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've had Cogeco HSI for about 9 years. The past 3 years the service has become very reliable although I suspect there has been limited bandwidth shaping that has affected my 3rd party VOIP. I have HS Lite and speeds were just increased recently finally making my VOIP very reliable. When I moved, the third party install company didn't bother to show up on the apppointment date and after I took a day off work and waited around all day. Cogeco said there was not much they could do, I demanded that the install be done the next day or I would bill them $480 for my time. It was escalated to a supervisor that forced the issue and I had an installer the next morning (Saturday). When they arrived, they rushed the job and would not do as I asked. They wanted to charge me over $100 to put the line in another location, I told them to fly a kite. They left the job half finished, I had to finish it myself, fortunately I'm a tech and knew what to do. I'm not impressed with PVC Contractors of Fonthill, I'm OK with Cogeco. My biggest issue is invoicing. I don't want a mailed invoice, I want it emailed monthly. They won't do it unless I call them each month. Even if I go on auto billing from my credit card, they still won't email an invoice and I still have to call them. I cancelled auto billing after they made an billing error of more than $80 and I didn't notice it for over two months when I happened to be reviewing my credit card invoices. Having said that, they were apologetic and gave me one free month of service for the inconvenience of having to sit on the phone for over 30 minutes while they determined what happened and corrected it. Also, I called a few months ago to say that the new band caps were too low and that the overall value was going down rapidly especially with rising rates. I asked to cancel and they offered me my same service for $5/mo less than what I was pating so I'm not complaining over $19.95/mo especially when speeds just went up. I may go to HS Lite Plus when I move in a few weeks but that will depend if they extend an offer sent to me recently saying that I could have it for only $5/mo more than what I pay now. I just moved, they would not install 5 jacks unless I ordered TV. I only want HSI, they would only give me one outlet. I had prewired the house so i could move modem, they didn't care, made me pick one and left. Called to file complaint, supervisor said they would send someone out to do it right, changed his mind and let someone else call me late at night to say so and they never left their name. TERRIBLE CUSTOMER SERVICE!
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